A New Customer Satisfaction Index for Evaluating Transit Service Quality
- Categorized in: Fufillment
In this paper, an index based on customer perspective is proposed for evaluating transit service quality. The index, d Heterogeneous Customer Satisfaction Index, is inspired by the traditional Customer Satisfaction Index, but takes into account the heterogeneity among the user judgments about the different service aspects.
Related Links
Email to Friend
Fill in the form below to send this whitepaper to a friend:
