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At ROI of Engagement, we believe that helping clients achieve success is the best way to build relationships. This section provides useful information for the development of People Performance Management strategies or related tactics.
Featured Articles
Redefining ROI - 1to1 Guest Blog
- Article
- October 20, 2009
- No comments
We Can Still Win The War
- Article
- October 13, 2009
- Engagement, ROI
- No comments
Defending Your Event: How To Prove the Value of a Meeting
- Article
- May 19, 2009
- Engagement, ROI
- No comments
Measuring a Meeting's Return on Investment
- Article
- May 12, 2009
- Meetings, ROI, Results Measurement
- No comments
To Meet or Not To Meet
- Article
- May 5, 2009
- Engagement, Meetings, ROI
- No comments
All Podcasts
Beyond Words: Communicate with Actions and Attitude
- Podcast
- March 9, 2010
- Employees
It takes many skills to be an effective leader. But arguably the most important trait for a leader is the ability to communicate effectively.
Becoming Resilient: Leadership, Uncertainty, and Learning to Thrive in Times of Change
- Podcast
- March 9, 2010
- Employees
Two different executives lose their jobs. One sends out thousands of resumes, receives little response, and is angry and bitter. The other returns to school, changes careers and creates a new professional life. Why is one executive stuck in an unhealthy pattern, while the other is able to adapt?
Taking Training Global at Phillips
- Podcast
- March 8, 2010
- Employees, Engagement
Jef Pauwels, Vice President, Learning and Organizational Effectiveness for Philips, discusses how Philips has launched a successful global training structure.
Beyond a Seat at the Table: HR's Role in Business Strategy at Transocean
- Podcast
- March 8, 2010
- Employees
This Podcast examines how talent management plays a crucial role in business strategy at Transocean from the unique perspective of Steven Newman, the company's president and COO, who previously was an HR executive.
Leaders Without Sea Legs
- Podcast
- March 8, 2010
- Employees
This Podcast examines what it takes to be a successful leader in the face of today's economic challenges and how to help leaders get there.
In Your Leadership Pipeline, the Middle Matters! 2
- Podcast
- March 8, 2010
- Employees
This podcast discusses the increasingly complex role of mid-level managers, and what organizations can do to develop that often overlooked level.
In Your Leadership Pipeline, the Middle Matters!
- Podcast
- March 8, 2010
- Employees
This podcast discusses the increasingly complex role of mid-level managers, and what organizations can do to develop that often overlooked level.
Employee Engagement, a Critical Success Factor for Corporate Sustainability
- Podcast
- March 4, 2010
- Engagement
In this 2009 presentation, ICF International discusses how corporate sustainability is becoming increasingly important to a company’s workforce and cites studies from the U.S. Environmental Protection Agency that show that human behavior can have a greater impact on corporate sustainability initiatives than technology upgrades.
Taking the Pulse of the Workforce
- Podcast
- February 22, 2010
- Engagement
Organizations have Tight Deadline for Complying with New SEC Exec Pay Rules
- Podcast
- February 15, 2010
- Incentives
This podcast details about the new rules and their implications for incentive compensation plans, including ways organizations can assess risk and determine what levels are appropriate.
From Training Company to Learning Organization
- Podcast
- February 10, 2010
- Employees
AlliedBarton secures more than just buildings by making employee learning, development, and career advancement opportunities a big priority.
Essentials of Engagement
- Podcast
- February 10, 2010
- Engagement
Although many executives view employee engagement as important to the success of their companies, an ASTD–Dale Carnegie Training–i4cp learning and employee engagement study finds that only one-third of their employees are engaged.
Are They Being Served?
- Podcast
- February 10, 2010
- Engagement
Engaging employees as part of the solution, not part of the problem, can make a big difference in customer service training. By focusing on employee emotions, one organization was able to overcome some critical challenges.
From Employed… to Engaged
- Podcast
- February 10, 2010
- Engagement
Lowe's defines the link between customers and employees, and highlights the crucial role of engagement in achieving enterprisewide results.
Rewards Pro Suleman Ties Perks and Productivity
- Podcast
- January 29, 2010
- Incentives
This Podcast is a discussion on rewards & recognition for employees
Industry Leaders Offer Insights to What 2010 Holds for Benefits
- Podcast
- January 29, 2010
- Incentives
This Podcast is about Employee Benefits
The Competitive Advantage of Strategic Employee Recognition during a Recession
- Podcast
- January 29, 2010
- Recognition
This Podcast is about employee recognition during recession
Great Expectations: Building the Employee Recognition Program Your CEO Wants
- Podcast
- January 29, 2010
- Recognition
This Podcast is about Employee Recognition Programme
Feeding Psychic Income Needs for Increased Employee Performance
- Podcast
- January 29, 2010
- Employees
This Podcast is about employee performance
Developing an Employee Stimulus Package to Rescue Employee Morale and Productivity
- Podcast
- January 29, 2010
- Employees
This Podcast is about employee development.
What to Do to Motivate Employees When Merit Increases are Cut
- Podcast
- January 29, 2010
- Incentives
This Podcast is about motivating employees
Defining and Developing a Recognition Program that Provides Bottom Line Benefits without Additional Spend
- Podcast
- January 29, 2010
- Recognition
This Podcast is about developing a recognition programme for Employee benefit.
Retention in a Recession: Paving the Path to Competitive Advantage
- Podcast
- January 29, 2010
- Engagement
This Podcast is about employee retention in the time of recession.
Measuring Recognition
- Podcast
- January 29, 2010
- Recognition
This Podcast is about how to build business case for strategic recognition during recession.
Rewarding Things a Dead Man Can Do
- Podcast
- January 22, 2010
- Rewards
What do having no accidents, making no errors and handing out a bonus across the board have in common? They all reward things a dead man can do! Listen now.
Salary and Hourly Pay
- Podcast
- January 22, 2010
- Incentives
In his latest podcast, Aubrey Daniels discusses the reality that salary and hourly pay produces the lowest performance, and instead companies, at the very least, need to build in contingencies of reinforcement.
Cash Versus Non-Cash
- Podcast
- January 22, 2010
- Incentives
Ever since the federal TARP bailout of banks and insurance companies led to a huge public and political backlash against incentive travel, the industry has become galvanized by the realization that there is very little hard research that backs up its long-held beliefs about the power and value of non-cash incentives.
Episode 8 – Will Fultz on Rewarding Your Top Producers
- Podcast
- January 22, 2010
- Incentives
This week, we had the chance to talk to Will Fultz about the importance of rewarding top sales producers. Will is the author of Top Sales Blog, a contributing member of the Sales Bloggers Union, an Internet marketer, and a practicing salesperson for a Fortune 500 paint & coatings company.
Motivating Sales People in Tough Economic Times with Jim Keenan – Episode 22
- Podcast
- January 22, 2010
- Incentives
What motivates sales people? How do great sales managers keep their teams motivated in tough economic times? Those were the topics we discussed with Jim Keenan in this episode.
Taking ROI Seriously
- Podcast
- January 22, 2010
- Incentives
As the economic crisis has forced companies to tighten their belts and justify every expense, incentive programs have come under intense scrutiny. Many companies have cut back on their reward programs, regardless of how successful they may have been. Sometimes this makes sense, but too often decisions to cut back incentives are made out of fear more than careful consideration, according to the members of Incentive’s 8th Annual Industry Roundtable.
Going Global
- Podcast
- January 22, 2010
- Incentives
Incentive’s cover story this month looked at the challenges and benefits of running a truly global rewards and recognition program. We decided for this month’s Incentive Insights podcast, sponsored by Nikon, to reach out to a different expert on this topic to learn about his experiences.
Low-Cost Incentives
- Podcast
- January 22, 2010
- Incentives
For this month’s Incentive Insights podcast, sponsored by Nikon, writer Margery Weinstein speaks with Peter Hart, CEO of Rideau Recognition Solutions and a member of the Board of Directors of the Incentive Federation.
Minds at Work: Corporate Social Responsibility: Examining Csr Efforts in Context of Organizational Performance and Reputation
- Podcast
- January 16, 2010
- Employees
You may have heard of the terms Corporate Social Responsibility or Corporate Responsibility but what does it mean exactly? How have organizations made efforts to becoming more socially responsible, and how do they measure it?
How to Conduct Reference Checks
- Podcast
- January 16, 2010
- Employees
Hello, and welcome to the Robert Half podcast series. I’m Stuart Cameron. These days when we hear about staffing and recruitment, we hear about candidates and employers, applications and interviews.
How to Maximise Employee Productivity
- Podcast
- January 16, 2010
- Employees
Andrew Brushfield, how do you think all the uncertainty in the economy these days has affected workplace productivity?
Reward & Recognition
- Podcast
- December 23, 2009
- Recognition, Rewards
Our organization is starting to have a very constructive discussion about rewards and recognition for Black Belts. (Green Belts, hold on, you're next.) We canvassed our current Black Belts and - as you might guess - the variation was wider than the mean!
A whole new world: Managing human capital in today’s global enterprises
- Podcast
- December 23, 2009
- Recognition, Rewards
The international aspirations of individuals, businesses and countries are taking an unprecedented turn as the first decade of the 21st century comes to a close. Globalization today encompasses not only the free-flowing exchange of goods, but of capital, technology, even services and labor. The world’s economies find themselves linked in ways virtually unimagined only a generation ago.
Rewarding Conversations - Straight Through Processing
- Podcast
- December 23, 2009
- Recognition, Rewards
In this rewarding conversation, Alan Pickering talks to Claire Ross about Straight Through Processing (STP).
Rewarding conversation - Impact of A-day
- Podcast
- December 23, 2009
- Recognition, Rewards
In this rewarding conversation, John Ball speaks to Stephen Green, Sue Bartlett and Jackie Holmes on the Impact of A-day on senior executives.
Rewarding conversation - Work, life and money
- Podcast
- December 23, 2009
- Recognition, Rewards
In this rewarding conversation, Alan Pickering is joined by Phil Percival where they discuss how employers are reviewing their DC offering and deciding how to communicate this offering in the wider employee benefit context.
Retention in a Recession: Paving the Path to Competitive Advantage
- Podcast
- December 23, 2009
- Recognition, Rewards
This recession has made it all the more important to retain your top talent, now and in the future. How are you insuring your talent is engaged with your organization and will continue to be engaged when the recession turns around? Globoforce's Andrea Dumont discusses how recognition can be used to help retain and engage your top talent, now and in the future.
The Competitive Advantage of Strategic Employee Recognition during a Recession
- Podcast
- December 23, 2009
- Recognition, Rewards
The declining state of the global economy, layoffs, bankruptcies, foreclosures and the credit crunch – the news headlines are impossible to ignore. Derek Irvine of Globoforce discusses the impact this is having on employees and how strategic employee recognition can boost morale, increase productivity, and save your company money.
Defining and Developing a Recognition Program that Provides Bottom Line Benefits without Additional Spend
- Podcast
- December 23, 2009
- Recognition, Rewards
Globoforce's Andrea Dumont discusses how to maximize the impact of your recognition programs to achieve higher measurable results with zero budget impact.
Measuring Recognition
- Podcast
- December 23, 2009
- Recognition, Rewards
The key to building the business case for strategic recognition in a recession is to show the program’s value through measurement. Globoforce’s Andrea Dumont discusses the 5 key steps to measurement that help prove program success.
Five Ways to Encourage Employees to Network
- Podcast
- December 23, 2009
- Recognition, Rewards
Many BNI members have employees, and we almost never think about them as a source of referrals for our businesses. But building a business through word of mouth is everyone’s job.
Incentive Insights Podcast: Going Global
- Podcast
- December 23, 2009
- Recognition, Rewards
Incentive’s cover story this month looked at the challenges and benefits of running a truly global rewards and recognition program. We decided for this month’s Incentive Insights podcast, sponsored by Nikon, to reach out to a different expert on this topic to learn about his experiences
Reward Decisions, Not Results, Urges Biz School Podcast
- Podcast
- December 23, 2009
- Recognition, Rewards
A focus on rewarding short term results is one of the management practices which has been blamed for causing the current financial crisis, but even as many agree that incentives need to be reworked, one professor is making an even bolder claim: “The result is irrelevant as a measure of decision quality.”
Incentive Insights Podcast: Low-Cost Incentives
- Podcast
- December 23, 2009
- Recognition, Rewards
For this month’s Incentive Insights podcast, sponsored by Nikon, writer Margery Weinstein speaks with Peter Hart, CEO of Rideau Recognition Solutions and a member of the Board of Directors of the Incentive Federation.
Fully engaging employees
- Podcast
- December 23, 2009
- Engagement
Ken Scarlett (profile) is CEO of Scarlett Surveys International, a company that has been conducting employee surveys for over 35 years. Ken shares a variety of insights gained from his extensive experience measuring and analyzing employee attitudes.
Engage Your Employees in 10 Syllables
- Podcast
- December 23, 2009
- Engagement
Engaged employees are more productive. Productive employees help us grow sales faster than costs. Therefore, engaged employees are key to increasing your bottom line
Engaging your employees: 8 steps to become a people engager instead of a people manager
- Podcast
- December 23, 2009
- Engagement
Focuses on some steps that managers can take to provide greater employee engagement as opposed to simply employee management. First, the authors suggest focusing on reasons why employees excel rather than why employees fail. Second, embrace the idea of transparency and trust in interpersonal interactions and communication. Third, the organization should embrace a culture that makes leaders visible and accessible.
Employee Engagement and Tribal Culture
- Podcast
- December 23, 2009
- Engagement
WD-40 Company CEO Garry Ridge discusses employee engagement and the role that employees and leadership on how they feel about an organization, including how the company uses the concept of a tribal culture to serve that purpose.
5 Keys to Employee Engagement for Customer Experience
- Podcast
- December 23, 2009
- Engagement
If CEM execution is broken, examine the foundation rather than fill potholes. Gain company-wide cooperation for customer experience strategies
Talking HR: Talent Mangement and Employee Engagement
- Podcast
- December 23, 2009
- Engagement
In show #013, Jon mentioned that he'd taken some video at the recent HCI Summit which led onto a conversation about use of video. In this show, we will talk about the increasing use and benefit of video within HR, and its internal and external applications.
Podcast: Employee Engagement Building Blocks
- Podcast
- December 23, 2009
- Engagement
This is about Employee Engagement Building Blocks
HRadio: Employee engagement strategies to meet the challenges of a changing economy
- Podcast
- December 23, 2009
- Engagement
The troubled economy has brought about dramatic changes in the employment contract and the composition of the workforce. How can organizations keep employees motivated in an era when many traditional rewards are off the table and changes in many workers' retirement plans disrupt natural talent flows?
The Working Week 4
- Podcast
- December 23, 2009
- Engagement
This week, Wayne gets to grips with the hottest topic of all - employee engagement - in the company of Jonathan Austin, CEO of UK-based workplace engagement specialists, Best Companies.
Measuring Employee Engagement
- Podcast
- December 23, 2009
- Engagement
In this episode, Booz & Company Principal Christopher Hannegan joins Sean McDade, founder and CEO of PeopleMetrics, to discuss measuring employee engagement throughout a merger, and how to use the information to create effective communications. They explain the proper time to begin measurement, the types of questions employees are typically asked, and how the approach can add value to a merger.
Strategic Employee Recognition and Engagement
- Podcast
- December 23, 2009
- Engagement
Southborough, Mass and Dublin, Ireland (Vocus/PRWEB ) February 12, 2009 - Globoforce, the world's leading provider of global strategic on-demand employee recognition solutions, today announced the debut of a new weekly podcast series designed to offer educational information about the value of strategic employee recognition programs. The first podcasts in the series will have a particular focus on the importance of recognition during recession.
The Engaging Brand on Measuring Engagement
- Podcast
- December 23, 2009
- Engagement
Anna Farmery produces an ongoing podcast of note, the Engaging Brand. She interviews me for episode 109, and we talk about measurement in the new world. You’ll learn: What are the new attributes, how has measurement changed, and we’ll provide some specific steps to moving forward.
Employee Engagement Podcast
- Podcast
- December 23, 2009
- Engagement
Our final Emotional Intelligence podcast in the Employee Engagement series focuses on the area of General Mood. There are two attributes to consider: Optimism and Happiness.
Employee Engagement
- Podcast
- December 23, 2009
- Engagement
Host Dr. David Ballard discusses healthy workplace practices, interviews leading experts, explores current issues and brings you real-world examples of how organizations of all types are fostering employee health and well-being, while at the same time enhancing organizational performance
Employee and Organizational Surveys
- Podcast
- December 23, 2009
- Engagement
Many organizations routinely conduct employee opinion, satisfaction or engagement surveys. But far fewer translate survey data into insights they can use to shape a culture of engagement and drive business results.
Employee & Citizen Engagement
- Podcast
- December 23, 2009
- Engagement
Timberland's Quarterly Dialogue in August 2009 featured CEO Jeff Swartz and Changents President Deron Driff (www.changents.com). These leaders discussed strategies for building an Earthkeeper movement - including employee engagement tactics and using web 2.0 tools to connect and empower consumers to live more sustainably.
Are You Too Nice for Your Job?
- Podcast
- December 23, 2009
- Engagement
Welcome to our continuing TrendWatcher podcast series here on Total Picture Radio - this is Peter Clayton reporting. TPR has formed a strategic alliance with The Institute for Corporate Productivity (i4cp), allowing us to publish on our site the compete weekly research report in their TrendWatcher initiative, as well as record a weekly interview with the lead author of the article.
Employee Engagement
- Podcast
- December 23, 2009
- Engagement
The NHS is the largest employer in Europe and the annual NHS Employers Conference was held in Birmingham last week. This month’s show comes straight from the event.
My AMA Podcast on Employee Engagement
- Podcast
- December 23, 2009
- Engagement
Today the American Management Association posted a podcast I did with the AMA’s Dave Summers. The topic of the podcast is how to create Connection Cultures that increase employee engagement.
Internal Branding and Employee Engagement
- Podcast
- December 23, 2009
- Engagement
Today I talk Tim McCleary, an expert on internal branding and employee engagement. Tim was previously a Global Brand and Design Director at GE and is now principal of The Involvement Practice.
Listen to The Five Drivers of Engagement
- Podcast
- December 23, 2009
- Engagement
Juice Inc. client, Michael Ebaugh, the Corporate Director of Learning and Development at Botsford Hospital in Farmington Hills, Michigan, speaks with Juice partner, Brady Wilson about what drives employee engagement and how managers can foster engagement in the workplace.
Employee Engagement and Labor Relations
- Podcast
- December 23, 2009
- Engagement
Organizations that are worried about unionization should ask themselves: Are our employees engaged?
Using Technology to Increase Employee Engagement
- Podcast
- December 23, 2009
- Engagement
Rules of Employee Engagement in Challenging Times
- Podcast
- December 23, 2009
- Engagement
Bleak business times can rattle even the most engaged workforce. Spending cuts, rumors, and workforce reductions can easily create a climate of fear and distrust, threatening productivity. But there are steps you can take to fend off negativity. This Podcast will explore ways to maintain and even enhance employee engagement in tough times.
Employee Engagement Podcast
- Podcast
- December 23, 2009
- Engagement
After InTRApersonal attributes, come the InTERpersonal ones. As a leader, how do your interpersonal skills influence the performance of your team? Empathy is the ability to identify emotion in another and to respond appropriately. It is one of the most highly valued abilities in a leader. Social Responsibility.
Employee engagement
- Podcast
- December 23, 2009
- Engagement
Three practitioners explain how they have increased employee engagement and how these efforts have benefited their organisations. Mike Emmott, the CIPD’s adviser on Employee Relations, reveals the results of a recent survey of employee engagement.
Rules of Employee Engagement in Challenging Times
- Podcast
- December 14, 2009
- Engagement
Bleak business times can rattle even the most engaged workforce. Spending cuts, rumors, and workforce reductions can easily create a climate of fear and distrust, threatening productivity. But there are steps you can take to fend off negativity. This Podcast will explore ways to maintain and even enhance employee engagement in tough times.
Measuring Results of Incentives
- Podcast
- November 4, 2009
- Incentives
All Websites
Incentive Performance Center
- Website
- October 27, 2009
- Incentives
Forum for People Performance Management & Measurement
- Website
- October 27, 2009
ROI Institute
- Website
- October 15, 2009
- Engagement, ROI
All Whitepapers
A Wake-Up Call: Achieving Customer Satisfaction through Your Employees
- Whitepaper
- March 4, 2010
- Employees
There are many aspects of business upon which quality managers need to focus, but one is often considered the most important: the customer.
Cultivating Success in a New Climate
- Whitepaper
- March 4, 2010
- Employees
With tougher economic conditions slowing the New Zealand economy, it is important to understand the
effect that this might have on the stability of the workforce.
Management of Employee Expectations, Performance and Satisfaction in University Library
- Whitepaper
- March 4, 2010
- Employees
This study unfolds major implications for performance management systems and process in university libraries.
Employee Satisfaction Survey May 2009
- Whitepaper
- March 4, 2010
- Employees
An employee satisfaction survey was administered to each of Big Bend Community Based Care’s 47 employees in May of 2009. This was the second employee satisfaction survey conducted by Big Bend Community Based Care.
Improving Customer Satisfaction
- Whitepaper
- March 4, 2010
- Fufillment
How to improve customer satisfaction is a question that all contact centers have to answer, as is the less-obvious one: how satisfied do customers have to be? What do customers want from contact centres? What do they want from businesses?
Increase Revenue and Improve Customer Satisfaction with Dynamic Currency Conversion
- Whitepaper
- March 4, 2010
- Fufillment
According to the U.S. Department of Commerce, international visitors to the United States in 2008 spent a record-breaking $142 billion—a 16 percent increase over 2007 spending levels.
Beyond the Customer Satisfaction Horizon Fostering Loyalty through Customer Service
- Whitepaper
- March 4, 2010
- Fufillment
The contact center industry can reference decades of success in automating customer interactions using IVR. In the early years, the use of IVR was focused primarily on cost savings for the contact center and after-hours availability for the caller.
A New Customer Satisfaction Index for Evaluating Transit Service Quality
- Whitepaper
- March 4, 2010
- Fufillment
In this paper, an index based on customer perspective is proposed for evaluating transit service quality. The index, d Heterogeneous Customer Satisfaction Index, is inspired by the traditional Customer Satisfaction Index, but takes into account the heterogeneity among the user judgments about the different service aspects.
Evaluating Customer Satisfaction as an Aspect of Quality Management
- Whitepaper
- March 4, 2010
- Fufillment
A major goal of any enterprise is to create a ratings system of customer satisfaction, goods and services.
Customer Satisfaction Report
- Whitepaper
- March 4, 2010
- Engagement
This is the 11th report that the Institute devotes to the assessment of the satisfaction of its customers. The satisfaction of the students and training sponsors with our Training Products in 2009 remained high.
Enrichment Of Customer Satisfaction through Total Quality Management Techniques
- Whitepaper
- March 4, 2010
- Engagement
In the past manufacturers could sell all they made. Service organizations didn't worry about the service they provided. Now things have changed. Companies now are becoming more responsive, they offer a better product, and keep improving through Total Quality Management (TQM) techniques.
Talent Management Begins & Ends with Skills
- Whitepaper
- March 3, 2010
- Results Measurement
Today, retaining talent is a central issue and key business strategy for organizations worldwide. Yet many organizations are unprepared and unequipped for locating, maintaining and developing high-potential employees.
Talent Assessment Assessment for Hiring, Promotion and Development
- Whitepaper
- March 3, 2010
- Results Measurement
Throughout corporate America, the demand for skilled talent is on. With a slowdown in the rate of workforce growth, the looming retirement of baby boomers, and the globalization of labor, companies are facing an unprecedented competition for the best and the brightest—a high stakes effort to attract and retain promising high-potential employees.
The Power of Assessment in Talent Management
- Whitepaper
- March 3, 2010
- Results Measurement
High performing companies today know that it is becoming increasingly important to not only attract
the right talent, but to take active steps in the development of their current employees.
Managing Talent in Any Economy
- Whitepaper
- March 3, 2010
- Results Measurement
In a perfect world, talent management would be embedded in a company’s business strategy and planning process. In reality, most companies react rather than plan for talent requirements.
Workplace Learning
- Whitepaper
- March 3, 2010
- Employees
Do you recognize this scenario? The best skills in the company are only attributes of a few seniors.
Investment in Human Capital: Closing the Competence Gap
- Whitepaper
- March 3, 2010
- Employees
There is little doubt that many corporations are at a point where investment in human capital is required to get additional return on investment from the supply management team.
Competencies Replacing Jobs as the Compensation/Hr Foundation
- Whitepaper
- March 3, 2010
- Employees
If prevailing practice is what most organizations do and if best practice provides some proven advantage to an organization and workforce, what is it when 20 organizations defy conventional wisdom and move in a direction that is both innovative and proves to be successful?
The Connected Employee: The 8 Networking Competencies for Organizational Success
- Whitepaper
- March 3, 2010
- Employees
In our plugged-in world, it might seem that the need for face-to-face networking skills is obsolete. Not so. Designing an enterprise wide strategy for teaching these skills and helping employees manage their social capital can and does benefit the bottom line.
3 Competencies that Effect Performance in Sales and Business Development
- Whitepaper
- March 3, 2010
- Employees
When we explore the concept of performance management in the context of sales and business development, we look at a myriad of actions that need to occur in order to achieve the individual goals of executives and staff level professionals and meet the business goals of the firm they represent.
Competency & Talent Development
- Whitepaper
- March 3, 2010
- Employees
Competency and talent development has risen to the forefront as a central issue today for organisations worldwide.
Employee Competency Checklist
- Whitepaper
- March 3, 2010
- Employees
“Hi, you got a minute?” It’s your fourth interruption this morning. It’s Sally, the Operations Manager. You know when she says, “Do you have a minute?” it usually means, “Do you have a half hour?”
Implementing a Skills and Competency Management Program
- Whitepaper
- March 3, 2010
- Employees
What Is Skills Management?
A series of programs that are tied together by job/role-based skills
A process to manage and leverage organizational talent
Competency-Based Systems for Frontline Employees
- Whitepaper
- March 3, 2010
- Employees
Background
• Sodexo – who are we?
• Competency-based tools for management positions
• our approach to job analysis and instrument development
Goldman Sachs Compensation Practices
- Whitepaper
- March 3, 2010
- Employees
Goldman Sachs’ compensation framework aligns the interests of our employees with the long-term interests of our shareholders.
Competency Management
- Whitepaper
- March 3, 2010
- Employees
Changes in the economy, marketplace and competitive landscape are prompting businesses to change direction or, at the least, make course corrections. As a result, new technologies, processes, policies and priorities are making existing jobs more complex, while requiring managers to create and fill all-new jobs.
Social CRM: From Information to Engagement Trends for Reaching the Social Customer
- Whitepaper
- March 3, 2010
- Engagement
Google CEO Eric Schmidt once estimated there being approximately five million terabytes of information on the web. With a terabyte being equal to one thousand gigabytes, this is almost an unimaginably enormous figure by anyone’s count.
Customer Relationship Management: Implementation Process Perspective
- Whitepaper
- March 3, 2010
- Engagement
Customer relationship management (CRM) can help organizations manage customer interactions more effectively to maintain competitiveness in the present economy. As more and more organizations realize the significance of becoming customer-centric in today’s competitive era, they adopted CRM as a core business strategy and invested heavily.
CRM and Loyalty 2009: Increasing Relevance to Drive Customer Demand
- Whitepaper
- March 3, 2010
- Engagement
Early versions of customer relationship management were just not ready for retail prime time, but the same can no longer be said today.
Customer Relationship Management: The Winning Strategy in a Challenging Economy
- Whitepaper
- March 3, 2010
- Engagement
As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions.
Employee Retention: Organisational and Personal Perspectives
- Whitepaper
- March 2, 2010
- Employees, Engagement
In this continuously changing contemporary economy, companies have to be able to anticipate technological innovations and to compete with other companies worldwide.
Employee Engagement Survey
- Whitepaper
- March 2, 2010
- Engagement
American businesses are at a crossroads. They are dealing with the fallout from the recent economic crisis at the same time as they are rising to meet the challenge of an impending sustainability crisis.
Through the Loking Glass of a Sicial System: Cross-Level Effects of High-Performance Work Systems on Employee Attitudes
- Whitepaper
- March 2, 2010
- Employees
High demand and competition for employee and managerial talent has led to increasing interest in understanding the potential benefits of using high-performance work systems (HPWS) as a means to maximize firms' competitive advantage.
A New Framework of Employee Engagement
- Whitepaper
- March 2, 2010
- Engagement
In a world that is changing both in terms of the global nature of work and the diversity of the workforce,
engaged employees may be a key to competitive advantage.
Compensation, Reward and Retention Practices in Fast-Growth Companies
- Whitepaper
- March 2, 2010
- Employees, Engagement
How do executives reengineer HR practices to adapt to changes in company goals and needs? The
study featured in this article is based on interviews with CEOs and other leaders of fast-growth companies about the "how and why" of talent management during challenging times.
Finding & Keeping Good Employees
- Whitepaper
- March 2, 2010
- Engagement
A growing number of companies are struggling with their inability to find and retain top talent.
Corporate Retention Strategy
- Whitepaper
- March 2, 2010
- Engagement
Organizations are discovering over the last few years that a great workplace culture has more to do with the little things that increase employee retention than almost anything else.
Re-engaging the Workforce How to Re-engage Employees While Uncertainty Still Exists
- Whitepaper
- March 2, 2010
- Engagement
• Impact of Employee Engagement to the Bottom Line
• Insights from 3 Employee Engagement Experts
• Eight Simple Steps to Increasing Employee Engagement
Retaining Employees in Challenging Times
- Whitepaper
- March 2, 2010
- Engagement
These are tough and uncertain times, even for the most well-established businesses. Because of that, most owners and managers are looking for ways to cut spending and streamline operations.
How to Increase Employee Retention
- Whitepaper
- March 2, 2010
- Engagement
We have all seen the hit television show The Apprentice where Donald Trump utters the most famous line You’re Fired! I know I can speak for every member of fraternal order otherwise known as “The Boss”, there are some days when you simply want to just clean house and start over.
Employee Retention Mistakes Employers are Making Now
- Whitepaper
- March 2, 2010
- Employees
Even though it's an "employer's market" with thousands of capable people looking for work due to the recession, many employers are making critical employee retention mistakes.
The Intimate Relationship between Employee Loyalty and Customer Loyalty
- Whitepaper
- March 2, 2010
- Employees
Southwest Airlines is rated the #1 place to work in Glassdoor.com’s 2nd annual Employees’ Choice Awards. Is it just coincidence that this same organization rates as one of the highest in customer satisfaction/loyalty?
Strategies for Employee Retention
- Whitepaper
- March 2, 2010
- Employees
Employees may be less mobile these days, but there is still a market for the best talent. That fact alone is motivation for managers and CEOs to make employee satisfaction a priority.
Corporate Social Responsibility and Employee Recruitment and Retention: A Primer
- Whitepaper
- March 2, 2010
- Employees
In recent years, because of increased pressure on bottom-line results, growing competition and globalization, businesses have been under pressure to increase productivity, streamline operations, contain costs and deliver maximum shareholder value and profit. In order to accomplish all this, companies find that they must recruit and retain the best and the brightest employees.
Employee Retention: Organisational and Personal Perspectives
- Whitepaper
- March 2, 2010
- Employees
In this continuously changing contemporary economy, companies have to be able to anticipate technological innovations and to compete with other companies worldwide.
Keeping Top Talent: The Value of Employee Retention
- Whitepaper
- March 2, 2010
- Engagement
Today’s employers may be focused on trimming their workforce as a means of cutting costs and remaining competitive. However, as baby boomers retire, leading management consultant’s accentuate the importance of retaining valued employees as a means of offsetting a shrinking talent pool.
Employee Engagement : The Devlopment of Three Dimensional Model of Engagement
- Whitepaper
- March 2, 2010
- Engagement
The study was designed to examine affective leader behaviors and their impact on cognitive, affective and behavioral engagement.
Design for Integrated Work
- Whitepaper
- March 2, 2010
- Engagement
Knoll has introduced a new conceptual model of workspace that can be used to help organizations improve their performance. This model can be used to optimize space and furnishings to support different work modes, and movement of people and flow of work among those modes.
FLEXIBLE WORKFORCE: The Risks and Rewards of Co-Employment
- Whitepaper
- February 26, 2010
- Employees
Co-employment – a situation in which a worker has an employee-employer relationship with two different companies – can be a rewarding and beneficial arrangement for the employee as well as the company for whom the employee is productive.
Work/Life and Retention
- Whitepaper
- February 26, 2010
- Employees
Balancing life with the demands of a growing career is never easy. As personal situations and needs change over the years, balancing life and work can become even more challenging.
Employee Work Engagement: Best Best Best Practices for Employers
- Whitepaper
- February 26, 2010
- Engagement
Employers recognize that business success depends on the human capital that drives and supports company objectives.
Workplace Flexibility in the 21st Century
- Whitepaper
- February 26, 2010
- Employees
According to this research, reasons that prompted organizations to offer flexible work arrangements (FWAs) range from requests from employees to organizational reasons and technological advances in teleworking.
Workplace Flexibility — A Low Cost Benefit with High Returns
- Whitepaper
- February 26, 2010
- Employees
Flexible work options like telecommuting increase loyalty, boost morale, enhance productivity, and minimize turnover — often with very little investment. More companies need to see the light.
Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand
- Whitepaper
- February 26, 2010
- Engagement
Customer Experience Management (CEM) is an emerging discipline; forged from the realization that the collective interactions between a customer and a supplier influence customer loyalty, satisfaction, and advocacy.
Competency Management: The Foundation for Talent Success
- Whitepaper
- February 26, 2010
- Employees, Results Measurement
This study will look at how organizations are defining competencies for all roles in their organization, and how they are utilizing those competency descriptions to assess, select, manage, and grow their talent.
Guide to Implementing Talent Management Assessments
- Whitepaper
- February 26, 2010
- Employees, Results Measurement
2010 promises to be a year of recovery and rebuilding for many organizations. Aberdeen's Economic Outlook 2010 found that 68% of organizations surveyed expect the economy to recover by Q3 2010.
Employee Engagement: Strategies to Drive Operational Excellence
- Whitepaper
- February 26, 2010
- Engagement
Outsourcing Recruitment in a Down Economy
- Whitepaper
- February 26, 2010
- Employees
According to Aberdeen Group's December 2008 report The 2009 HR Executive's Agenda, the current economic downturn is forcing most organizations to scale back. Nonetheless, the top business priority for 2009 is to execute the business strategy.
Core HR Systems: 2009 and Beyond
- Whitepaper
- February 26, 2010
- Employees
Every day, Human Rsources (HR) practitioners are tasked with ensuring that employee needs are being fulfilled.
The Strategic Importance of On-boarding
- Whitepaper
- February 26, 2010
- Employees
The current economic climate is forcing organizations to do more with the same (or less). However, organizations value top talent and are investing substantial resources to acquire the right talent.
Assessments: Hiring, Developing, and Retaining an Optimum Workforce
- Whitepaper
- February 26, 2010
- Employees
A rapidly changing talent market requires a heightened focus on the ability to attract, retain, and develop the talent that is the right fit for the organization.
Employer Branding: Becoming an Employer of Choice
- Whitepaper
- February 26, 2010
- Employees, Results Measurement
An organization's employer brand is comprised of the way the organization is perceived by its current employees, prospective job candidates, and the market at large.
Workforce Scheduling: Optimizing Workforce Utilization, Productivity, and Satisfaction
- Whitepaper
- February 26, 2010
- Employees, Engagement
Due to increased competitive business landscape and the pressure organizations are facing as a result of the economic downturn, companies are finding that they must make significant changes in how they manage and allocate their entire workforce to reduce or optimize labor costs in relation to revenue production.
Employee Performance Management: Aligning Individual and Corporate Goals
- Whitepaper
- February 26, 2010
- Employees
Research from Aberdeen Group's March 2009 study, Assessments in Talent Management, revealed that the number one strategy pursued by Best-in-Class organizations to improve employee performance is to align employee goals and development activities to business priorities.
Engaging Your High-Performing Employees
- Whitepaper
- February 25, 2010
- Engagement
Companies that connect best with their top talent will emerge from the recession faster and stronger than their competitors. In today’s recession, business leaders are focusing squarely on the financial and operational components of the enterprise, frequently with the company’s very survival at stake.
Why Change Now? Preparing for the Workplace of Tomorrow
- Whitepaper
- February 25, 2010
- Design
In response to the realities of a changing workforce and external pressures to implement legislative mandates related to telework, federal agencies are making significant investments in new technologies that are driving up the cost to outfit the “modern worker” to an all-time high.
Measuring and Evaluating an Intranet Designed to Enhance Employee Communication and Two-Way Communication
- Whitepaper
- February 25, 2010
- Employees
The purpose of this research was twofold: (1) to describe how a hospital garnered input from its employees to design an intranet that enables its employees to do their jobs more effectively and to communicate with management and with each other, and (2) to test whether employees’ level of satisfaction and perceived input into the decisions of the hospital increased after using the new intranet.
IABC Research Foundation and Buck Consultants Employee Engagement Survey
- Whitepaper
- February 25, 2010
- Engagement
Communicating for optimal employee engagement is always a timely topic, but even more so during challenging economic times. While the survey results confirm things we might assume about shrinking budgets and staff support, they also highlight significant communication opportunities in such areas as employee listening, internal branding and social media.
Power of Involvement over Rewards for Retention Likelihood in IT Professionals
- Whitepaper
- February 25, 2010
- Employees
As an alternative to outsourcing, many U.S. companies have implemented off-shoring as a cost-effective strategy for effectively completing transactional work.
The Challenge of Off-shoring: Managing Employee Retention and Performance
- Whitepaper
- February 25, 2010
- Employees
Retention in the IT profession is critical for organizations to stay competitive and operate reliably in the dynamic business environment.
Benefits Management Strategies 2010
- Whitepaper
- February 23, 2010
- Engagement, Rewards
Balancing the costs associated with employee benefits against attracting and retaining top talent is a challenging task for every organization.
Cross-Channel Customer Loyalty: Rewards vs. Promotions, and the Battle of ROI
- Whitepaper
- February 23, 2010
- Results Measurement, Rewards
Customer loyalty is increasingly important for the coffers of retailers even as consumers continue to tighten their purse strings in a struggling economy.
Onboarding - The First Line of Engagement
- Whitepaper
- February 23, 2010
- Engagement
To improve new employee productivity and performance, organizations need to engage new employees very early in their careers and provide a purposeful plan that is aligned with the business' key objectives and acted upon throughout the first year of employment.
Employee Retention Solutions
- Whitepaper
- February 23, 2010
- Employees
A great employee seems to do his or her job effortlessly. Yet replacing such a person is anything but effortless— it takes hours of recruiting and training.
Employee Engagement
- Whitepaper
- February 23, 2010
- Engagement
As new records are being set with rising unemployment rates, falling stock prices and the first contraction of the global economy since World War II, it comes as no surprise that most employees are worried about the state of the economy.
Engaging and Empowering Employees During Troubled Times
- Whitepaper
- February 23, 2010
- Engagement
With many companies cutting back their workforce or enforcing hiring freezes, employees are left trying to do the same or more work with fewer people.
Why Use Incentives? Because They Work!
- Whitepaper
- February 23, 2010
- Incentives
We are living in a new century! In today’s highly competitive marketplace, it can be difficult to make a sale. Just being aggressive doesn’t cut it any longer. Sales skills alone aren’t enough to compete when so many new products and services become everyday commodities.
Engage your Contingent Workforce and Gain the Greatest Value
- Whitepaper
- February 23, 2010
- Engagement
As the economy begins to recover and you shift to rebuilding your staff, using contingent labor (also known as contractor, consultant or temporary labor) can be a smart strategy to successfully manage growing business demands.
Perk Up Your Employees
- Whitepaper
- February 23, 2010
- Rewards
Increasingly, employers are looking for ways to promote employee pro- ductivity and instill motivation for working toward company growth.
Do Your Employees Trust You?
- Whitepaper
- February 23, 2010
- Employees
Management often underestimates the importance of trust and overestimates (or takes for granted) its level with employees. Research shows that high levels of trust will create high levels of performance.
Tmp Government’s Top Retention Strategies
- Whitepaper
- February 23, 2010
- Engagement
According to a Harvard Business Review study, a 5 percent increase in retention efforts will garner you a 10 percent decrease in costs and a 25 to 65 percent increase in productivity.
Global Talent Management: Literature Review, Integrative Framework, and Suggestions for Further Research
- Whitepaper
- February 23, 2010
- Fufillment
The environment for most organizations today is global, complex, dynamic, highly competitive, and extremely volatile, and is likely to remain so for years to come. In addition to these external conditions, most organizations are also facing several global challenges including those related to: talent flow; the managing of two generations of employees, viz., older or mature workers and younger workers; and a shortage of needed competencies.
Bersin & Associates Leadership Development Maturity Model
- Whitepaper
- February 23, 2010
- Fufillment
Through our research, we have determined that there are four levels of organizational maturity as they relate to leadership development (see Figure 1). Each level of the Bersin & Associates Leadership Development Maturity Model is described as follows
Raising the Bar with Effective Talent Management Strategy
- Whitepaper
- February 23, 2010
- Engagement
Not every law firm pays enough attention to managing their talent. This is not surprising, given positions at prestigious law firms are still highly sought after by the crème de la crème of law students and in the current economic climate , turnover rates are low.
Talent Management Study
- Whitepaper
- February 23, 2010
- Engagement
Four of every 10 employers (40%) surveyed anticipate ππ the aging of the workforce will have a “negative/very negative” impact on their business over the next three years.
The Value and ROI in Employee Recognition
- Whitepaper
- February 23, 2010
- Recognition
Today’s economic challenges require organizations to find new ways to not only reward top performers, but to motivate all workers to improve performance while maintaining or increasing business value. Both must be done as cost-effectively as possible.
More Than Hoping for Miracles
- Whitepaper
- February 23, 2010
- Employees
Where do many organizations routinely invest hundreds of thousands of dollars, yet fail to create a positive return on investment? The answer is training.
How to Inspire a Loyalty-Driven Workforce
- Whitepaper
- February 22, 2010
- Employees
Growing your business requires loyal employees who are willing to pull together for the good of the
company, who find solutions and who do more than just occupy space, says Timothy Keiningham, executive vice president at Ipsos Loyalty, a survey research organization based in New York City.
Why Managers Should Care about Employee Loyalty
- Whitepaper
- February 22, 2010
- Employees
The landmark Ipsos Loyalty Study, the largest study of loyalty ever conducted, found less than 30 percent of US employees say they are loyal to their company.
Workplace Loyalty a Two-way Street
- Whitepaper
- February 22, 2010
- Employees
Tough times have forced layoffs, salary freezes and cuts in pay, and many workers today just don't feel valued by their employers.
Study of Employee Benefits Trends Findings from the National Survey of Employers and Employees
- Whitepaper
- February 22, 2010
- Employees
The 7th annual MetLife Study of Employee Benefits Trends comes as the U.S. economy is facing significant challenges—challenges that present difficult choices for many companies, and financial uncertainty and concern for individuals.
TRUST in the Workplace
- Whitepaper
- February 22, 2010
- Employees
Additional factors in the new century have further frayed employees’ perceptions of and feelings toward their employers.
The Case for Internal Promotions
- Whitepaper
- February 22, 2010
- Employees
A survey of Corporate Leadership Council members found that approximately three-fourths of companies worldwide are not confident in their capability to effectively staff strategic leadership positions during the next five years (Corporate Leadership Council, 2000).
Creating a High-Involvement Culture through a Value-Driven Change Process
- Whitepaper
- February 22, 2010
- Employees
Business today operates in an environment of change. This environment challenges leaders to redirect their organizations from watching return on investment to watching return on customers; from emphasizing productivity rates to emphasizing process improvement; and from satisfying short-term financial goals to satisfying employees by providing long-term opportunities.
Calculating ROI: Selection System Example
- Whitepaper
- February 22, 2010
- Results Measurement
Organizations that analyze and improve their selection systems can quickly realize a high positive return on investment (ROI).
Employee Engagement: The Key to Realizing Competitive Advantage
- Whitepaper
- February 22, 2010
- Engagement
Woody Allen, comedian, screenwriter, and director, once said: “Eighty percent of success is showing up.”
Success Profiles
- Whitepaper
- February 22, 2010
- Results Measurement
In the current business environment many of you are facing increased competition and eroding market share.
Developing a High-Performing Workforce
- Whitepaper
- February 22, 2010
- Employees
Developing a High-Performing Workforce
Imagine if your engineers can’t collaborate or network with each other to share information . . . . . . If your sales force resists embracing change that’s essential to the success of your organization . . . . . . Or if your project managers fail to build loyalty among your customers, even driving them away because they don’t act on customer feedback?
Turbocharging Employee Engagement: The Power of Recognition from Managers
- Whitepaper
- February 22, 2010
- Engagement
Like sports-car drivers, senior executives are constantly looking for ways to generate more power. One of the best ways to boost a car’s output is to turbocharge it.
Motivating Employees through Incentive Programs
- Whitepaper
- February 22, 2010
- Employees
The majority of organizational theorists unanimously agree that in today's highly competitive and dynamic environment, employees are an integral part of any organization because a large part of the daily operations are tended by them.
Motivating People: Getting Beyond Money
- Whitepaper
- February 22, 2010
- Employees
The economic slump offers business leaders a chance to more effectively reward talented employees by emphasizing nonfinancial motivators rather than bonuses.
Achieve Competitive Advantage through Job Motivation
- Whitepaper
- February 22, 2010
- Employees
In today’s fast-paced economy competition is an issue of services and products. Much attention has
been directed to a better service and the best product and how this can be achieved through utilising the human resources.
Balancing Talent Strategies in Difficult Times
- Whitepaper
- February 22, 2010
- Employees
The part you cannot produce so easily is the wealth of knowledge that comes from experience. The human resource is clearly an advantage over any new product.
Embraing the Opportunities Ortunities , Averting the Risks
- Whitepaper
- February 22, 2010
- Engagement
There is little question that social media is high on the agenda of corporate and nonprofit decision-makers across the United States. Love it or hate it, Facebook, Twitter, YouTube, blogs and more are increasingly common for effectively reaching both internal and external audiences.
The Brave New World ofLoyalty Marketing
- Whitepaper
- February 22, 2010
- Engagement
By all accounts, membership in loyalty marketing programs is going through the roof. In the most recent state-of-the-state analysis by the COLLOQUY Loyalty Census, membership in the programs came in at a whopping 1.807 billion people, a 24 percent spike from the 1.3 billion members tallied in the census conducted in 2007.
Build Online Communities that Increase Brand Loyalty
- Whitepaper
- February 22, 2010
- Engagement
The worldwide movies and entertainment market is expected to grow by nearly 23 percent from 2007 to 2012 to become a $170 billion business, according to ReportLinker.com. As the entertainment industry continues to experience rapid growth, increased competition for consumers’ limited time is making it difficult for companies to attract and retain customers.
A Prescription for Customer Engagement: An Inside Look at Email Marketing for the Pharmaceutical Industry
- Whitepaper
- February 22, 2010
- Engagement
Email is a cultural and marketing phenomenon. In its relatively short lifetime, email has become so widespread and so often used that it has firmly been established as an integral part of a multi-channel marketing scheme, surpassing other channels in almost every dimension – volume, frequency, and ease of execution, just to name a few.
Customer Engagement: Moving Beyond Involvement, Commitment, and Participation
- Whitepaper
- February 22, 2010
- Engagement
Customer engagement has always been important in understanding buyer seller relationships But recently become a buzz-word in business
Removing Barriers to Citizen Engagement
- Whitepaper
- February 22, 2010
- Engagement
The federal government is actively redefining its relationship with citizens. Most notable today is its use of new media, which presents unparalleled opportunities for engaging more citizens in more ways. In fact, in many cases, as new media use increases, the number of communications through traditional channels also increases. Fifty nine percent of contact centers have annually increasing call volumes.1 So it is not surprising to learn that nearly sixty percent of the public wants phone numbers and email addresses available from the government online.
Employee Engagement, Compassion and the Health Care Sector
- Whitepaper
- February 18, 2010
- Engagement
In addition to the economic crisis that has impacted all business sectors; health care workers are under an ever‐increasing level of internal and external pressures that challenge their capacity to perform at a high level.
Managing Your Total Rewards Investment in an Uncertain Economy
- Whitepaper
- February 18, 2010
- Rewards
Current financial and market conditions are creating heavy liquidity and capital challenges for many organizations throughout the country.
Engaging Staff in Changing Times
- Whitepaper
- February 18, 2010
- Engagement
When the environment you work in changes suddenly, the uncertainty generated affects everyone in the firm. In turn, staff and managers will be looking to the firm’s leaders for cues in how to respond to the changes.
Great Leaders Inspire and Engage Great Employees
- Whitepaper
- February 18, 2010
- Engagement
Are leader born or made? This is a long standing question that I am not sure anyone has the whole answer to.
Employment Risk, Compensation Incentives, and Managerial Risk Taking: Evidence from the Mutual Fund Industry
- Whitepaper
- February 18, 2010
- Incentives
Individuals who manage mutual funds (fund managers) are compensated largely on the basis of their contribution the profitability of the fund management company (the fund family).
Altering Incentives in the Financial Industry
- Whitepaper
- February 18, 2010
- Incentives
Much like Richard Posner, Martin Wolf is not a very big fan of Obama's proposed restructuring of the financial regulatory structure.
Recognition as an Engagement Driver
- Whitepaper
- February 18, 2010
- Recognition
Let’s face it; in this day and age, the deluge of negativity can be overwhelming. At times, even “uncertainty” seems a step in the right direction as compared to downright despair.
A.C.T. Now Recognition
- Whitepaper
- February 18, 2010
- Recognition
A healthcare provider with 44 location managers recently approached our group looking to create a simple, concise road map their management team could use to communicate their appreciation to those who have gone above and beyond.
Balancing Cost and Talent Needs
- Whitepaper
- February 18, 2010
- Rewards
The deepening recession is placing new burdens on workforce management strategies and raising diffi cult, and increasingly urgent, questions about how to make the best use of scarcer dollars for ongoing reward and benefit programs.
Employee Well-Being Taking Engagement and Performance to the Next Level
- Whitepaper
- February 18, 2010
- Engagement
Karen, a manager at a communications company, wasn’t surprised when her company announced layoffs and furloughs.
The Power of Crisis: Keeping Employees Engaged after Layoffs
- Whitepaper
- February 17, 2010
- Engagement
Patrick Lencioni, in Silos, Politics and Turf Wars, says that great teams often form around crisis.
Playbook for Managers: Engaging and Retaining Employees in a Down Economy
- Whitepaper
- February 17, 2010
- Engagement
The economy is floundering. Companies, large and small, are struggling, and employees are unhappy and worried. They are unhappy about their increased workload and the longer hours required of them and worried about when the next layoff might occur and whether or not their job is safe.
How to Make Your Employees Feel Engaged... and Your Customers Know You Care
- Whitepaper
- February 17, 2010
- Engagement
Business should be simple! You have customers, employees, products and services. Put them all together, and you have a successful business. Right?
Trends in HR Marketing
- Whitepaper
- February 17, 2010
- Fufillment
This research report from HRmarketer.com, Trends in HR Marketing: HR Buyers’ Behavior: What to Expect in 2010, is the fourth report in an annual series started in 2006. The report provides information on trends and best practices for marketing to the human resource and benefits marketplace, and more specifically on the purchasing behavior of the typical HR buyer.
New Insights and Innovations for Reducing Health Care Costs for Employers
- Whitepaper
- February 17, 2010
- Fufillment
The MetLife Mature Market Institute (MMI) and the National Alliance for Caregiving (NAC) have conducted a number of studies on the impact of family caregiving on work, including Sons at Work: Balancing mployment and Eldercare (2003) and Miles Away: The MetLife Study of Long-Distance Caregiving (2004).*
Employees Say: “Glad I Survived the Recession Employed, Now I’m Leaving!”
- Whitepaper
- February 17, 2010
- Engagement
As the investment industry begins to emerge from the wreckage of The Great Recession, employees at investment firms are evaluating their career strategies. In doing so, they are creating potentially unforeseen implications for future growth opportunities for those firms.
It’s Engagement not Enslavement
- Whitepaper
- February 17, 2010
- Engagement
If employee engagement is so important to the success of an organization, why are only 26- 29% of employees in the average company fully engaged? All the research shows employee engagement significantly improves performance, loyalty, and profitability.
Effect of the Economic Crisis on HR Programs
- Whitepaper
- February 17, 2010
- Engagement
In August 2009, Watson Wyatt continued our ongoing research on the economic crisis by surveying HR executives at 175 U.S.-based companies to understand what adjustments they are making to their HR programs (e.g., staffing, pay, benefits) in response to the economic downturn. This is an update to our
bimonthly reports that began in October 2008.
Employment and Economic Trends 2009
- Whitepaper
- February 17, 2010
- Engagement
We have come through nearly a year of recession and the challenge facing people managers continue as cost containment leads to demands for more efficient and effective use of unlimited resources.
Towers Perrin 2010 Health Care Cost Survey
- Whitepaper
- February 17, 2010
- Engagement
Towers Perrin divides respondents in its annual health care cost database into three categories: low-performing, average-performing and high-performing companies. Performance designations are based on relative costs, as well as whether an organization is meeting its health benefit objectives in key areas that include controlling employer and employee costs, enhancing efficient purchasing of health care services, enhancing employee satisfaction, understanding and involvement in health benefit programs, supporting employees’ good health and addressing health risks/current health problems.
The Survey of Employee Engagement
- Whitepaper
- February 17, 2010
- Engagement
The Synthesis Score is an average of all survey items and represents the overall score for the organization. For comparison purposes, Synthesis scores typically range from 3.25 to 3.75.
Keeping Employees Engaged
- Whitepaper
- February 17, 2010
- Engagement
As the economy emerges from its recession-induced hibernation, it’s reasonable for you to believe that your employees will be reenergized and ready to take on the world.
Pulse Survey Report - Reconnecting people to your business
- Whitepaper
- February 17, 2010
- Engagement
Watson Wyatt's Septemebr 2009 pay pulse survey into reward , talent and engagement trends was completed over 700 organizations across EMEA , making it one of the most comprehensive reports into how organizations have managed during the recent recession.
Dr. Bob Nelson Presents the Latest Research: The Impact of Tough Times on…
- Whitepaper
- February 17, 2010
- Engagement
Employee morale, motivation and productivity has dropped precipitously following layoffs. Indeed, 40
percent of the “undownsized” reported becoming less motivated, and 41 percent viewed their employer
with less respect, according to Drake International, a global HR firm that conducted a large survey on the
topic in April 2009
Employee Engagement: Drive Organizational Effectiveness by Building Trust
- Whitepaper
- February 17, 2010
- Engagement
At the beginning of a new year, many organizations review their strategies and goals for the months to come. Now is the right time for leaders to reflect on how to enhance organizational effectiveness. Strengthening employee engagement should be a top priority.
Employers, Workers, and the Future of Employment-Based Health Benefits
- Whitepaper
- February 17, 2010
- Fufillment
With many Democrats still considering the most sweeping national health legislation since Medicare was created almost 45 years ago, a pressing question arises: How will this affect the way that the vast majority of Americans currently get their health insurance coverage?
Best Employers in Canada 2010 Survey Highlights & Fact Sheet
- Whitepaper
- February 17, 2010
- Fufillment
The study is conducted by Hewitt Associates, a global human resources consulting and outsourcing company.
Unlocking Employee Engagement
- Whitepaper
- February 16, 2010
- Engagement
In recognizing and acknowledging the wave of emotion that is “survivor syndrome” you can harness positive feelings and reengage employees who will waiver between being glad they have a job, to feeling guilty that they have been relatively unaffected by this spiral.
Employee Engagement: Getting the Best from Your People
- Whitepaper
- February 15, 2010
- Engagement
Everyone seems to be talking about employee engagement. While most employers would agree they’d like to see high levels of commitment and engagement from their workforce, for many it has become the Holy Grail of management.
Championing Employee Engagement
- Whitepaper
- February 15, 2010
- Engagement
In the movie, The Wizard of Oz, Professor Marvel gazed into a crystal ball and pretended to see a careworn Aunt Em sick with worry over a missing Dorothy.
New Rules of Employee Engagement
- Whitepaper
- February 15, 2010
- Engagement
Today’s employees and their families are overwhelmed with too much information coming from too many places. It’s all valuable, but the volume creates confusion.
The New Social Contract: Engaging Employees During a Downturn
- Whitepaper
- February 15, 2010
- Engagement
Many companies have taken strong steps to address the global recession: creating a plan, laying it out clearly, and assigning key roles and responsibilities to senior executives.
The Tools of Engagement: Boosting Employee Commitment When Money is Tight
- Whitepaper
- February 15, 2010
- Engagement
In this tough economy, the challenges are even greater. Traditional motivators such as performance
bonuses are often off the table as budgets shrink and belts are tightened.
Leaders must Narrow the Employee Engagement Gap
- Whitepaper
- February 15, 2010
- Engagement
Companies are falling short in informing employees about how they are overcoming the challenges thrown up by the global downturn.
Improving Employee Engagement
- Whitepaper
- February 15, 2010
- Engagement
Prospering in the increasingly complex world of business means continually addressing new challenges — accelerating growth through mergers and acquisitions, pursuing new markets or production capabilities through global expansion, improving operational effectiveness through restructuring and process improvement, and attracting and retaining top talent.
Rewards Risk: How to Reduce Exposure & Strengthen Compensation
- Whitepaper
- February 15, 2010
- Rewards
During the past few years, organizations have focused increasingly on ensuring rewards equity acoss and gender and racial lines.
The Incentive Industry Trends 2010
- Whitepaper
- February 15, 2010
- Incentives
This white paper discusses the 2008 Pulse Survey and the incentive industry trends outlook for 2009, Mid-Year 2009 and with the continued economic downturn, also for the trends outlook for 2010.
A Three-Dimensional Medium for Engaging Communications
- Whitepaper
- February 15, 2010
- Engagement
This white paper discusses the key factors involved with Enterprise Engagement out of which communication represents a critical component.
An Organizational Impact Model of Heart-Centered Leadershiptm
- Whitepaper
- February 15, 2010
- Design
The direct benefit of Heart -Centered Leadership is the PERSONAL IMPACT it has on the leader. The Seven Core Principles and corresponding Seven Virtues will improve the work quality and life quality of those who encounter it and put it into practice.
The Wellness Imperative Creating more Effective Organizations
- Whitepaper
- February 15, 2010
- Fufillment
Globally, organizations tend to regard wellness in the workplace as an HR issue of little business importance1. Less than half of all employees worldwide work for organizations that actively promote health and well-being.
Why Culture Change May Be Lean Six Sigma’s Greatest Value
- Whitepaper
- February 15, 2010
- Fufillment
In the July / August 2008 version of iSixSigma magazine, Michael Marx asked participants to identify “the most important basis for defining the success of their company’s initiative” and “changing company culture” was the number one response, garnering 22% of the total population.
Motivating People: Getting Beyond Money
- Whitepaper
- February 15, 2010
- Employees
The economic slump offers business leaders a chance to more effectively reward talented employees by emphasizing nonfinancial motivators rather than bonuses.
Turbocharging Employee Engagement
- Whitepaper
- February 15, 2010
- Engagement
Like sports-car drivers, senior executives are constantly looking for ways to generate more power. One of the best ways to boost a car’s output is to turbocharge it. Adding a turbocharger (which pumps heated air into the cylinders) can increase horsepower by 30% to 40%. How can a company deliver a similar boost in employee engagement?
A Blueprint For Charting Your Clients’ Milestones
- Whitepaper
- February 15, 2010
- Engagement
One of your biggest challenges as a financial professional is to help your clients stay focused and on course. Despite your best efforts, they sometimes struggle to remember the valuable guidance you have given them.
How the Recession has Impacted Consumer Shopping Habits
- Whitepaper
- February 15, 2010
- Engagement
Both consumers and businesses have dealt with a great deal of uncertainty in 2009. Most of this year has been marked by consumers reigning in discretionary spending, while retailers and shopping center owners want to know what it will take to get consumers shopping again.
Engaging Your Customers with Behavioral Science
- Whitepaper
- February 15, 2010
- Engagement
For brand directors, the question that always arises is, “How do I make my marketing efforts and spend work harder for my brand?” It’s a fair question and one that elicits a thought-provoking response: By understanding customer motivation and implementing strategies and tactics that move customers to change behavior and to engage with your brand.
Kerry: Learning to Improve Engagement
- Whitepaper
- February 11, 2010
- Engagement
A recent Gallup Poll survey measuring employee engagement revealed that 17 percent of employees are disengaged, 54 percent are not engaged and only 29 percent are truly engaged.
The Engaged Organization
- Whitepaper
- February 11, 2010
- Engagement
In a troubled economy, businesses are looking for every possible way to cut costs. By engaging employees, companies can spark innovative changes in everyday business processes that save money and reduce environmental and social impacts while also inspiring employees to make sustainable choices at home and in their communities.
Evolve, Enagage and Enlist
- Whitepaper
- February 11, 2010
- Engagement
Many people involved in workplace improvement efforts feel that it is the managers who put the “no” in innovation and there should be no question that the first line management team is the leverage point
for profitability.
Keeping Remaining Employees Engaged after a Layoff
- Whitepaper
- February 11, 2010
- Engagement
Every employee is affected by layoffs in their department, even the employees who remain. This paper offers some steps managers can take with remaining employees after layoffs have occurred.
Seven Secrets to Employee Engagement
- Whitepaper
- February 11, 2010
- Engagement
No wonder so many employers think "show them the money" is the key to employee engagement. It's shouted at us from every corner of our culture.
How to Produce Highly Motivated and Engaged Employees in the Face of Today’s “What’s In It For Me?” Workforce
- Whitepaper
- February 11, 2010
- Engagement
This is an extremely challenging business environment so employers are motivated in their efforts to have employees focused on achieving organizational goals.
How Engaged are Your Employees?
- Whitepaper
- February 11, 2010
- Engagement
Engaged employees generate 33% higher profits, operate at 50% higher productivity, and score 56% higher in creating customer loyalty.
Resolve to Engage Employees in 2010
- Whitepaper
- February 11, 2010
- Engagement
With New Year's resolutions broken and forgotten, it is time to make a new resolution for 2010 - to Engage your workforce.
Get Engaged!
- Whitepaper
- February 11, 2010
- Engagement
Think about this: when we talk about employee engagement, we find nuances of all of these meanings. Employee engagement implies something is put in gear, is switched on or, perhaps, even fully involved.
How to Have Engaged Employees
- Whitepaper
- February 11, 2010
- Engagement
Engaged employees normally want to know the desired expectations for their role so they can meet and exceed them.
Measuring Employee Engagement and Winning the Hearts and Minds of Employees
- Whitepaper
- February 11, 2010
- Engagement
In good and bad economic times, maximizing the contribution from every employee is vital to your organization’s success. Engaging the hearts and minds of employees — creating an environment in which employees feel energy, passion, and commitment to their employer and their jobs — is a proven key to innovation, productivity, customer satisfaction, and profitability.
One Size Fits One
- Whitepaper
- February 11, 2010
- Engagement
Employee turnover is expected to rise next year. Our latest research highlights that many workers are unhappy with their present jobs.
The Evolution of Risk Monitoring
- Whitepaper
- February 10, 2010
- Fufillment
We read it every day in the news headlines. Businesses that are being displaced and disrupted as the result of current economic conditions are re‐writing the history of risk management within Financial Institutions (FIs). The need to manage vendor risk has necessarily expanded the definition of vendor management programs in a time of economic downturn and uncertainty. As banks adopt a wider and deeper definition of vendors, they are redefining what vendor criticality means as the marketplace invents new, systemic methods to enable and track key economic and market conditions.
Best Practices in Vendor Management
- Whitepaper
- February 10, 2010
- Fufillment
Enterprises in many industry sectors have successfully outsourced business processes, delivering not only cost reductions, and efficiency improvements, but also enhancing customer service, and enabling improved focus on their key competences.
Don’t Buy Software. Don’t Buy Services. Buy Results!
- Whitepaper
- February 10, 2010
- Fufillment
The need to “do more with less” and “get results” has never been as non-compromising as it is today. Against the backdrop of a troubled economy and decelerating industry growth, service providers face tremendous pressure to evolve their businesses.
Understanding SMB Buyers in a Downturn
- Whitepaper
- February 10, 2010
- Fufillment
The current global economic climate presents significant challenges and opportunities for providers of B2B products and services. The economic downturn and other macro factors (e.g., technology evolution, generational shifts, changing media consumption habits) have increased pressure on traditional business models and go to market strategies. At the same time, these changes create significant opportunity for savvy marketers to reach numerous, large, and highly engaged market segments.
Managing Risks in Outsourcing/Offshoring Engagement – A Value Creating Opportunity
- Whitepaper
- February 10, 2010
- Engagement, Fufillment
Because of the intense focus on shareholder value in developed economies, Outsourcing is thriving and growing phenomena. The induction of Outsourcing arrangement as a key component of cost reduction and capability supply strategy has opened many opportunities alongside bringing with it significant risks that must be recognized and managed. From the Outsourcing strategy development until the value of Outsourcing is realized, many aspects of the Outsourcing life cycle poses different types of risks.
Beyond the iPhone: Engaging Customers with Mobile Applications
- Whitepaper
- February 10, 2010
- Engagement, Fufillment
This document outlines the key considerations a company should address as it plans to enter the mobile
application space. The paper provides data on the current state of the market and discusses major
market trends and forecasts. The framework for developing a mobile application market strategy is
outlined. Key areas addressed include: venturing into mobile application development; typical mistakes
and problems and how to avoid them; and developing the right solution.
Evolved Web Strategies, Part 1: The Web as a Vital Artery for Strategy and Growth
- Whitepaper
- February 10, 2010
- Fufillment
In “Forget Web Content Management: New Requirements for Evolved Web Strategies,” we examined four streams of change on the web as well as how companies must consider them when devising a web strategy and choosing technology providers: strategic, pervasive, engaging, and responsive.
Engaging the Business to Add Value
- Whitepaper
- February 10, 2010
- Engagement, Fufillment
Recent economic events and business failures can confirm: While there are certainly good risk management practices within pockets of individual organizations and within certain industries, it is clear that as a whole they are no match for the complexities of today’s marketplace.
Driving Performance and Value through Strategic Vendor Management
- Whitepaper
- February 10, 2010
- Engagement, Fufillment
As companies face increasing pressure to reduce cost and improve productivity and efficiency, many are looking to outsource functions and leverage third party vendors.
Engaging in turbulent times - Direction setting for business and IT alignment
- Whitepaper
- February 10, 2010
- Fufillment
Eager to test the hypothesis that the crisis of 2008 exerted signicifact impact on the way companies manage their IT , we invited a selection of high profile companies to participate in a study.
Vendor Consolidation and Maximizing the Value of Outside Legal Service Providers
- Whitepaper
- February 10, 2010
- Engagement
The legal industry is experiencing significant shift in how work is valued and distributed. While businesses struggle through the worst economic downtown since the Great Depression, corporate counsel are responding by taking a more active role in managing their outside firms, and increasingly direct purchasing decisions around legal service providers and legal process outsourcing.
The Convio Online Marketing Nonprofit Benchmark Index™ Study First Quarter 2009 Update
- Whitepaper
- February 10, 2010
- Fufillment
When used effectively, your website can convey the importance of your organization’s mission and help
you register new constituents so you can continue to communicate with them via email. And, for many
nonprofits, their website is the best tactic for growing their email file. This critical metric to online success has been growing year-over-year for the past three years of the study.
The 10 Rock Solid Elements of Effective Online Marketing
- Whitepaper
- February 10, 2010
- Fufillment
Regardless of whether you sell home improvement supplies or compete for customers in another industry, the benefits that come from an engaged workforce are a competitive differentiator and should be a critical objective.
From Employed… to Engaged
- Whitepaper
- February 10, 2010
- Engagement
Regardless of whether you sell home improvement supplies or compete for customers in another industry, the benefits that come from an engaged workforce are a competitive differentiator and should be a critical objective.
Employee Engagement Surveys FAQs
- Whitepaper
- February 10, 2010
- Engagement
What is employee engagement? Many definitions exist, but the common core dimensions of engagement are logical commitment to the organization and its goals, emotional commitment to the organization, and discretionary effort.
The New Talent Equation
- Whitepaper
- February 10, 2010
- Engagement
The objective at the heart of successful talent management in difficult times: to think ahead and to think more strategically about creating a workforce with the capabilities to outperform the competition as the economy turns around.
Employee Engagement Leading the Way to an Engagement Culture
- Whitepaper
- February 10, 2010
- Engagement
Where engagement leads, performance follows. A highly engaged workforce is 50% more productive than an unengaged workforce. Engage your employees and your organization is sure to prosper; fail to engage them and it is likely to languish.
Creating Engaged Employees in a Downturn Market
- Whitepaper
- February 10, 2010
- Engagement
Due to challenging market conditions, employers have responded with various cost cutting measures like reductions in force, low or zero pay raises, fewer parties, and cuts in training budget.
Employee Engagement in Uncertain Times
- Whitepaper
- February 10, 2010
- Engagement
Whether your department is experiencing layoffs* or not, nearly everyone at MIT is feeling the effects of
the current and pending budget cuts.
A Comprehensive Framework for Understanding and Predicting Engagement
- Whitepaper
- February 10, 2010
- Engagement
"Employee Engagement" has become a widely accepted concept in Organizational Psychology and HR practice…
From Engagement to Work Passion
- Whitepaper
- February 10, 2010
- Engagement
Maximizing the productivity and profitability of organizational workforces continues to be a key focus for organizations.
Evaluation of Managers: The Challenges of Employee Evaluation of Managerial Staff through the Use of Performance Ratings
- Whitepaper
- February 10, 2010
- Employees
As businesses strive to improve operations and streamline workflow, managers are expected to motivate employees towards giving a greater commitment to the goals of the employer.
Employee Engagement in Hard Times: Focus on Intrinsic Rewards
- Whitepaper
- February 9, 2010
- Engagement
In this hyper-competitive, recession-battered environment, companies are counting more than ever on a motivated, engaged workforce to deliver the performance that will keep them in the ball game.
5 Keys to Employee Engagement in Customer Experience Management
- Whitepaper
- February 9, 2010
- Engagement
Lack of cooperation across organizations is a momentum inhibitor for customer experience management (CEM).
The Benefits of Tangible Non-Monetary Incentives
- Whitepaper
- February 9, 2010
- Incentives
There is perhaps no subject debated more frequently (or as vehemently) by incentive program practitioners and their clients than the value of tangible, non- monetary (also referred to as non-cash) incentives versus cash.
Incentives,Motivation & Workplace Performance
- Whitepaper
- February 9, 2010
- Incentives
Despite the fact that U.S. organizations spend over $100 billion annually on incentive programs, many business people question their effectiveness.
Assessing the Impact of Sales Incentive Programs
- Whitepaper
- February 9, 2010
- Incentives
If you've implemented a sales incentive program in the past, did you consider how the program might impact procurement and cost-of-goods?
Coming of Age: How Generational Diversity Impacts Employee Recognition
- Whitepaper
- February 9, 2010
- Recognition
Much has been written about generational diversity in the workplace—including the impact that the retirement of the more mature generations, particularly the Baby Boomers, will have on corporate America.
Building Engagement in an Economic Crisis
- Whitepaper
- February 9, 2010
- Engagement
Even without the threat of layoffs, many employees are worried about how today’s turbulent economy could affect their job security, employee benefits or 401(k)s.
Building and Enhancing Employee Engagement and Retention
- Whitepaper
- February 9, 2010
- Engagement
Employee Engagement represents the strength of the relationship between the employee and their work. Evidenced by job involvement, engagement drives individual performance.
Looking at Employee Engagement
- Whitepaper
- February 9, 2010
- Engagement
Gaining valuable insight into your customers needn’t be an expensive or difficult exercise. It’s as simple as asking the very agents who speak to them every day. Employee engagement is recognising the value of employees in delivering value to the customer experience. And, as organisations look for ways to lever more business value, they have realised that a little goes a long way.
Employee Engagement at its Best,When You Need it Most
- Whitepaper
- February 9, 2010
- Engagement
When the economy is expanding, savvy managers know that they have to keep a close eye on valued employees to ensure they are not tempted by other offers.
eSilicon Corporation Obtains Consolidated View of Information for Forecasting and Financial Planning
- Whitepaper
- February 9, 2010
- Engagement
ESilicon Corporation, a semiconductor value chain producer, provides a comprehensive suite of design, product development, and manufacturing services, enabling a flexible, low-cost, and lower risk path to volume chip production.
Multi-channel Service: Enhancing the Customer Experience
- Whitepaper
- February 9, 2010
- Engagement
There’s no question: As consumers, we’re spoiled. We’re accustomed to numerous and varied ways to purchase our products and services, not to mention abundant incarnations of those products and services.
Simplicity is the Ultimate Customer Experience
- Whitepaper
- February 9, 2010
- Engagement
Freddie McMahon, Head of Customer Experience Practice at Fusion Experience examines how engaging with the customer is about streamlining interactions across all touchpoints for definitive outcomes.
Loyal Customers Don‘t Quit... Satisfied Customers Do
- Whitepaper
- February 9, 2010
- Engagement
Customer satisfaction ... So what! Satisfied customers still abandon your brand if the ―bribe‖ or incentive is big enough to go somewhere else.
Companies call on Mobile Marketing to Drive Consumer Engagement and ROMI
- Whitepaper
- February 9, 2010
- Engagement
The Opnion of of the Aberdeen Research are unbiased by technology product vendors, solution or service providers. They come from Aberdeen's fact-based research and express our observations on the market.
How to increase Global Engagement
- Whitepaper
- February 9, 2010
- Engagement
Many companies have global loyalty programs reaching out to members from 50 or more countries. For a significant number of these programs, the core market is the local market, and therefore measures to increase engagement are often targeted towards local customers.
4th Annual Online Customer Engagement Survey
- Whitepaper
- February 9, 2010
- Engagement
Econsultancy’s reports, events, online resources and training help an international community of more than 80,000 digital marketers make better decisions, build business cases, find the best suppliers, look smart in meetings and accelerate their careers.
Customer Engagement: Using Technology to Build Relationships
- Whitepaper
- February 9, 2010
- Engagement
Engagement marketing is a new approach to brand development that builds on the time-honoured notion of listening to customers and keeping them for life. The difference is that engagement uses interactive technology to reach and communicate continually with all stakeholders— customers, other trading partners, shareholders and anyone else who determines the brand’s success. It builds relationships by being immediately attentive and responsive to stakeholder needs and opinions, 365/24/7.
Customer Engagement through News Content Marketing
- Whitepaper
- February 8, 2010
- Engagement
Marketers are constantly looking to evolve marketing strategies to gain even greater levels of engagement with prospects and customers. The pressure on marketing to deliver results for customer retention, new business generation or brand building requires a perpetual push for even greater understanding of the needs and behaviours of customers and prospects. Once a marketing activity is underway, it is then that consistency becomes the key to success.
Customer Engagement: Marketing in the 21st Century
- Whitepaper
- February 8, 2010
- Engagement
Consumers no longer rely solely on traditional advertising to learn about a product or service. Many use the internet to research a product or a service before purchasing. On Amazon.com, most popular items have reviews and ratings that allow consumers to make purchasing decisions based on (mostly) unbiased opinions from fellow consumers.
BEYOND CHAT: How to BoostOnline Sales with Rich Media Customer Engagement
- Whitepaper
- February 8, 2010
- Engagement
E-Commerce shopping cart abandonment rates remain shockingly high as 62% of all potential purchasers abandoned their shopping carts in the first quarter of 2009. What’s behind the continued high attrition?
Aberdeen: The 2009 HR Executives Agenda - Driving Business Execution and Employee Engagement
- Whitepaper
- February 8, 2010
- Engagement
Human Resources (HR) executives are under more pressure than ever to ensure that their activites are aligned with business priorities, and to deliver consistently higher performance with our increasing their budget.
Performance Incentives at their Best
- Whitepaper
- February 8, 2010
- Incentives
In an increasingly global marketplace, it is ever more necessary for multinational companies to develop effective global incentive and performance improvement programs to motivate diverse workforces and international sales channels.
Performance Incentives in Global Health: Potential and Pitfalls
- Whitepaper
- February 8, 2010
- Incentives
So it is with results-based financing for health (RBF), a concept designed to help people in poor countries live healthier lives by linking incentives with results.
Compensation Committee Checklist for Assessing Incentives and Risk
- Whitepaper
- February 8, 2010
- Incentives
As Board Compensation Committees consider and finalize executive compensation arrangements for 2009, they will seek to confirm that the company’s incentive programs are appropriately structured for the company and discourage executives from taking “excessive risk.”
2009 Compensation Report: Adapting Employee Compensation to the Current Environment
- Whitepaper
- February 8, 2010
- Rewards
The Firm’s executive compensation program has always sought to tie pay to both individual and company performance, to keep its senior management team focused on the long-term, and to closely align executive interests with shareholder interests.
Employee Share Incentives
- Whitepaper
- February 8, 2010
- Incentives
Employee share incentives can be a valuable tool in motivating, rewarding and retaining employees.
Flash Survey – Rewards for 2008 Performance and Remuneration Committee Decisions for 2009
- Whitepaper
- February 8, 2010
- Incentives
Team Incentives: Evidence from a Field Experiment
- Whitepaper
- February 8, 2010
- Incentives
Team incentives can affect productivity both through changes in worker effort and in team composition.
Alignment Drives Employee Engagement and Productivity
- Whitepaper
- February 8, 2010
- Engagement
By a two to one margin, companies surveyed in a Taleo Research study reported the largest risk to their company’s bottom line and brand is low employee engagement and productivity.
Decision Views for Business Performance
- Whitepaper
- February 8, 2010
- Employees
In any competitive market, the performance of each business is linked tightly to the strategic decisions made by executives and managers.
Your Organization’s Performance, Budgets, and Incentives: The Humbling Statistics
- Whitepaper
- February 8, 2010
- Incentives
The statistics are humbling:
90% of organizations fail to execute on their strategies
95% of any given workforce does not understand its organization’s strategy
70% of companies do not link the incentives of middle management to strategy
60% of organizations do not link budgeting to strategy
What Elements of Performance Incentive Programs Lead to Success?
- Whitepaper
- February 8, 2010
- Incentives
What elements of performance incentive programs lead to success? What pitfalls can be avoided? When do performance-based programs generate more bang for the buck than other approaches?
Performance for Pay? The Relationship between CEO Incentive Compensation and Future Stock Price Performance
- Whitepaper
- February 8, 2010
- Incentives
We find evidence that industry and size adjusted CEO pay is negatively related to future shareholder wealth changes for periods up to five years after sorting on pay.
Low-Cost Reward & Recognition
- Whitepaper
- February 7, 2010
- Rewards
For organizations looking to show appreciation for employee contributions and accomplishments this year, rewarding and recognizing employees in low-cost ways remains a growing challenge. In July of 2009, ERC conducted a survey on organizations in Northeast Ohio to determine trends in low-cost reward and recognition practices.
Internal Brand Building: HR’s Path to Leadership
- Whitepaper
- February 7, 2010
- Design
This article describes an important new innovation in building stronger customer relationships. The innovation is called internal brand building and it is based upon a new collaboration between marketing and human resources.
Should Your Talent Management Strategy Be Regionalised?
- Whitepaper
- February 7, 2010
- Design
As an HR professional, are you currently facing the need to create a global talent strategy? Have you ever questioned whether your approach to talent management should be regionalised?
The Impact of Mergers and Acquisitions on Employer Brands
- Whitepaper
- February 7, 2010
- Results Measurement
Mergers and acquisitions have not been the research summary provides an overview a natural topic of interest during an of key findings: economic downturn.
Employer Brand : The Performance Driver no Business can Change
- Whitepaper
- February 7, 2010
- Design
The most important brand relationship in your life is unlikely to be your choice of breakfast cereal, mobile phone or car, but the brand you work for, your employer brand. Who you work for represents an extremely important brand choice.
Mechanisms that Shape and Perpetuate the Employer Branding Process
- Whitepaper
- February 7, 2010
- Design
Reported is an investigation of the mechanisms that shape and perpetuate the employer branding process. Various mechanisms have been suggested in the employer branding literature, mainly based on normative principles.
6 Steps to an Employer Brand Strategy – ERE.NET
- Whitepaper
- February 7, 2010
- Design
Engaging the CEO and senior management in the benefits of employer branding also ranks highly. Surprisingly, conducting internal and external market research ranked the lowest in importance, suggesting companies are rushing into employer branding without a clear direction of where they are heading.
Activating the Employer Brand
- Whitepaper
- February 7, 2010
- Engagement
An employer brand is the sum of all the characteristics and distinguishable features that prospective candidates and current employees perceive about an organization’s employment experience.
Is it Time to Rethink Employee Engagement?
- Whitepaper
- February 7, 2010
- Engagement
Are you disappointed with the results you see from your organization’s employee engagement strategy?
Turbocharging Employee Engagement - The Power of Recognition From Managers
- Whitepaper
- February 7, 2010
- Engagement
This white paper, the first of a two-part series, examines new research on the power of recognition from managers to accelerate employee engagement and boost productivity and performance.
Cost Reduction & Engagement Survey
- Whitepaper
- February 7, 2010
- Engagement
In early April, Hewitt Associates surveyed HR executives at 518 U.S.-based companies (representing over $4 trillion in annual revenue) to understand their cost reduction efforts.
Employee Engagement Survey
- Whitepaper
- February 7, 2010
- Employees
The true value of a survey is based on the need for valid information to drive progress and effectiveness - creating value to your organisation through scientific research methods. To Ennova, value creation means delivering more than basic statistics and frequency tables: it means taking analysis to the next level
Employee Engagement: From Survey to Action
- Whitepaper
- February 6, 2010
- Engagement
In April 2002, Sodexo Leadership made the decision to initiate employee opinion surveys on a regular basis with common features in 14 countries
Trends in Employee Benefits
- Whitepaper
- February 6, 2010
- Incentives
In the face of economic uncertainty, employers are faced with the question of whether or not to cut costs through employee benefits and programs.
Controlling Compensation Costs
- Whitepaper
- February 6, 2010
- Incentives
Compensation is one of the largest costs an organization must control, particularly in the current economic climate.
Low-Cost Reward & Recognition
- Whitepaper
- February 6, 2010
- Rewards
For organizations looking to show appreciation for employee contributions and accomplishments this year, rewarding and recognizing employees in low-cost ways remains a growing challenge.
2009 ERC/SBN Workplace Practices Survey
- Whitepaper
- February 6, 2010
- Incentives
2009-2010 ERC Wage & Salary Adjustment Survey
- Whitepaper
- February 6, 2010
- Incentives
On average, Northeast Ohio employers provided actual pay increases of 3.1% in 2009. The average projected pay increase for 2010 is 2.7%.
Sustainability in the Workplace
- Whitepaper
- February 6, 2010
- Engagement
One of the most common ways organizations are engaging in sustainability is striving to limit their negative impact on the environment by instituting green practices within their organizations.
2010 ERC Paid Holiday Survey
- Whitepaper
- February 6, 2010
- Engagement
This survey, conducted in November of 2009, asked over 300 organizations in Northeast Ohio to report the holidays they plan to observe as full day or half day holidays in 2010.
Identifying & Developing High Potential Employees
- Whitepaper
- February 6, 2010
- Employees
High potential employees – your organization’s best performers with potential to move up in your organization.
The Time for Employee Recognition and Rewards Programs is Now
- Whitepaper
- February 6, 2010
- Incentives
In today’s economy, many companies are dealing with a workforce that has been – or very soon will be – reduced to core essentials.
Improving Customer Loyalty and Competitiveness with SOA
- Whitepaper
- February 6, 2010
- Engagement
Facing competition and high customer expectations for service, Coop, the second largest retailer in Switzerland, sought to integrate its diverse retail operations through Web services enabled by service oriented architecture (SOA ).
People and Profitability a Time for Change
- Whitepaper
- February 6, 2010
- Employees
In tough economic times with high unemployment and the loss of jobs, it is difficult to focus on workforce skills development. In reality, we have no better time.... True economic reform means not only righting our economic ship but also pursuing the strategies that will ensure we maintain our competitiveness — our manufacturing competitiveness — into the future.
Ten Ideas to Survive the Economic Downturn and Position for the Future
- Whitepaper
- February 6, 2010
- Results Measurement
Only a few months ago, many assumed the Canadian economy would be insulated from the impact of the global recession. Commodity prices had softened, but remained high by historical standards. Canadian banks, almost uniquely among Western economies, emerged from the U.S. mortgage crisis with balance sheets intact. And the Federal government was forecasting a balanced budget. But as the economic crisis has widened, it has become clear that no country – and no company – has been spared.
Employee Engagement Survey in downturn times
- Whitepaper
- February 6, 2010
- Engagement
To be fully engaged, employees must have Rational / cognitive understanding of the organization’s
strategic goals, values and their “fit” within it (also known as the “Think” sector), Emotional / affective attachment to the organization’s strategic goals, values and their “fit” within it (also known
as the “Feel” sector),...
Employee Engagement During These Tough Economic Times is Crucial
- Whitepaper
- February 6, 2010
- Engagement
If you have read any article on organizational productivity or employee performance over the last seven years, chances are good that you came across the concept of employee engagement. Employee engagement is the first proven method to translate the thoughts and perceptions of staff into a measureable index or leading indicator that can predict employee productivity, customer satisfaction, retention of top performers, and more.
Essential Techniques for Employee Engagement
- Whitepaper
- February 6, 2010
- Engagement
Two years ago, much of the discussion around employee engagement was still focused on the meaning of the term, whether it can actually drive business performance, and what the implications might be for internal communication strategy and the function more generally.
Valour Pulse and Energy Pulse Survey
- Whitepaper
- February 6, 2010
- Engagement
The Valour Pulse and Energy Pulse questions are based on over 20 years of research on what drives firm performance. These approaches to employee engagement go beyond the traditional work by introducing the “conditions under which” increasing employee engagement scores can enhance employee, team and firm performance, and the “conditions under which” they can lower performance.
A Survey of Employee Engagement
- Whitepaper
- February 6, 2010
- Engagement
This exploratory study examined the overall level of engagement for employees of a public rehabilitation service agency, and the extent to which demographic and work life variables such as gender, office location, job title, and years of service contributed to their levels of engagement. Engagement was examined as a positive social work construct and was compared to the negative concept of burnout (Freeney, Y. & Tiernan, J. 2006 & Schaufli, W. B. & Bakker, A. B. 2004).
Understanding Employment Relations in Small Firms
- Whitepaper
- February 6, 2010
- Employees
Much public policy attention is given to small firms, but previous research had tended to adopt a ‘one-size-fits-all’ approach, which did not reflect the wide range of management practices and employee relations in the workplace.
Provide Recognition for Performance Improvement
- Whitepaper
- February 5, 2010
- Recognition
The effect of positive reinforcement, contingently applied, on performance improvement may be one of the most agreed upon principles in the fi eld of organizational behavior, and arguably psychology in general.
Building Engagement in This Economic Crisis
- Whitepaper
- February 5, 2010
- Engagement
The global economy is floundering. All over the world, companies are struggling, from global corporations with worldwide market share to mom-and-pop shops that employ a handful of people.
Match Employee Awards to Specific Organizational Objectives for Optimal Success
- Whitepaper
- February 5, 2010
- Rewards
Results from the study Awards Selection: Insights from Managers, conducted by the Forum for People Performance Management and Measurement, shed light on the efficacy of 12 distinct motivational tactics used by HR and marketing managers across many industries to achieve 10 specific organizational objectives.
Effective Award Choices for Recognition
- Whitepaper
- February 5, 2010
- Recognition
Learning Objectives: To establish that in companies where compensation is adequate, recognition programs using tangible awards versus cash awards consistently result in higher levels of performance and a better ROI for the sponsoring company…
The Economic Case for People Performance Management and Measurement
- Whitepaper
- February 5, 2010
- Engagement
Organizations of all kinds understand the importance of promoting their brands, products and services through compelling marketing and selling strategies.
The Economics of Retention
- Whitepaper
- February 5, 2010
- Engagement
Improving economic conditions, an impending skilled labor shortage, and the proven link between low turnover and profitability are forcing organizations to take a new look at employee retention.
Customer Retention: Keeping Your Best Customers for the Long Term
- Whitepaper
- February 5, 2010
- Engagement
It’s easier and less costly to sell to existing customers than to new customers. The more customers you keep through active retention efforts, and the longer you keep them, the more profitable your company will be.
Corporate America Ready, Willing, but Unknowledgeable About Using Online Incentive Programs
- Whitepaper
- February 5, 2010
- Incentives
A recent survey has revealed an increasing reliance on Web-based technology to motivate employees, salespeople, and customers.
Why Incentive Programs Endure Recessions
- Whitepaper
- February 5, 2010
- Incentives
Historically, incentive programs, unlike other sales and marketing strategies, have endured economic downturns.
7 Questions to Help You Build a Stronger Employee Reward and Recognition Program
- Whitepaper
- February 5, 2010
- Recognition
In difficult times, employee recognition becomes even more important. A well designed program can lift morale, improve productivity and give companies an edge over the competition.
Optimizing Human Capital Assets in Tough Times
- Whitepaper
- February 5, 2010
- Results Measurement
It’s a different economy all together, isn’t it? Even with optimistic pronouncements that we have hit the bottom and a rebound is on the way, the last year-and-a-half has taught us that no one really knows what’s lurking around the corner.
The Recognition Microscope Fuel for Human Acceleration
- Whitepaper
- February 5, 2010
- Recognition
Can “it” accelerate your performance? Truth being told, “it” already has in certain areas of your organization . But, what is “it?”
Symbolic Recognition: The Art Behind Corporate Emotional Connection
- Whitepaper
- February 5, 2010
- Recognition
Sadly, it is a phrase we hear all too often today because of its association with a culture of war. From a positive perspective, however, its meaning is as resonant today as when the phrase originated in terms of honoring the battlefield achievements of soldiers with symbolic awards of everlasting recognition: the Bronze Star, the Purple Heart, or the Distinguished Service Cross.
Peer-to-Peer Recognition is Good but Not Enough
- Whitepaper
- February 5, 2010
- Recognition
Recognition programs that encourage employees to show appreciation for one another’s efforts can improve working relationships and business results. But such programs are no substitute for manager feedback, experts say.
Deciphering Reward and Recognition – The Common Traits of Employee and Health and Wellness Programs
- Whitepaper
- February 5, 2010
- Rewards
Which came first the “chicken” or the “egg”? An age old question yet to be answered, but always debated. In this same vein of thinking, which comes first when measuring a company’s success, incenting employees through a recognition program to achieve corporate objectives or incenting them through a corporate wellness program to achieve their personal objectives?
NetApp – Culture-Values-Leadership
- Whitepaper
- February 5, 2010
- Engagement
NetApp is a serious company. Serious about customer service, serious about beating the competition, and serious about being a great workplace. For 2009, NetApp is the #1 Best Companies to Work for in America.
Looking Toward Recovery Focusing on Talent and Rewards - U.S. Strategic Rewards Report
- Whitepaper
- February 5, 2010
- Rewards
The recession has had widespread and unprecedented impact on U.S. employers and their Employees. While the worst might be over, companies need to be prepared for the effects to Linger even after the economy recovers.
Enhance Competitive Performance via Critical Key Performance Indicators (KPIs)
- Whitepaper
- February 5, 2010
- Incentives
Measuring performance is a fundamental part of every organization, whether it is run by a private Sector or a government sector.
Remotivating Management in Private Companies
- Whitepaper
- February 5, 2010
- Recognition
There are an increasing number of private equity-backed companies that have no equity value due to high levels of debt in the company and the downturn in economic activity. During the last 12 months we have seen a number of restructuring mandates from private equity firms, investee companies and bank lenders alike.
New Incentive Management Tools Optimize Performance
- Whitepaper
- February 5, 2010
- Incentives
The New World of Incentive Compensation is about empowering your people and improving incentive management processes with the assistance of better controls, accuracy, modelling and predictability.
Philips
- Whitepaper
- February 5, 2010
- Incentives
A single global LTIP has been introduced. This plan consists of a stock option program and a restricted share program.
Employee Engagement Business Case
- Whitepaper
- February 5, 2010
- Engagement
Sodexo is the leading food and facilities management services company in North America
A More Accurate Return-On- Investment Diagnosis: Why Healthcare Organizations are Adopting an ROI Culture
- Whitepaper
- February 3, 2010
- Results Measurement
Healthcare organizations and the physicians they support are vital to the well-being of the human race, yet, when it comes to the balance sheet, many of these entities are facing real emergencies of their own.
Employee Engagement
- Whitepaper
- February 3, 2010
- Employees, Engagement
Whether a company acts ethically is a significant factor in the average American’s willingness to work for an employer, according to independent research by LRN.
Gaining Employee Commitment in Tough Times
- Whitepaper
- February 3, 2010
- Employees
How can leaders tap the full potential of employees to improve the performance of their R&D pipeline without generating more stress for those already under pressure to deliver?
Onboarding and Engaging New Employees
- Whitepaper
- February 3, 2010
- Employees, Engagement
Onboarding is the process of helping new employees become full contributors to the institution. During onboarding, new employees evolve from institutional outsiders to institutional insiders. The process of onboarding and engaging new employees is important because it helps create connections with the institution which can result in higher productivity, satisfaction, and retention.
Engaging and Enabling Employees for Company Success
- Whitepaper
- February 3, 2010
- Employees, Engagement
Retaining top talent is a key concern in good times and bad, given the importance of these employees to a company’s success and competitive edge.
Employee Engagement
- Whitepaper
- February 3, 2010
- Engagement
Establishing and strengthening emotional bonds between the organization and employees is not a new concept by any means. It goes without saying, today’s marketplace is extremely competitive.
Fostering Employee Engagement: A Critical Competency for Hospitality Industry Managers
- Whitepaper
- February 3, 2010
- Engagement
This conceptual paper explores the need for enterprises in the hospitality industry to have managers who are not only adept at the technical competencies required of them, but have significant capability in people management: more specifically, the ability to foster employee engagement.
Employee Engagement, Job Satisfaction, Retention and Stress
- Whitepaper
- February 3, 2010
- Employees, Engagement
One of the most salient career paradigm shifts has been the change from job security to employability security. Today, the engagement and retention of high potential talent is a competitive advantage to all organizations.
Engaging Employees: Timberland’s Global Stewards Program
- Whitepaper
- February 3, 2010
- Engagement
Timberland’s mission is to equip people to make their difference in the world. We do this in a number of ways, from providing durable products for people to wear while they make their difference to offering our employees service incentives.
Moving Beyond the Basics: Brand Delivery Through Brand-Focused Hiring
- Whitepaper
- February 1, 2010
- Employees
At the heart of any for-profit business resides the customer. Businesses compete intensely with competitors to attract, serve, and most importantly, retain customers.
How to Produce Highly Motivated and Engaged Employees In The Face of Today’s “What’s In It For Me?” Workforce
- Whitepaper
- February 1, 2010
- Employees
This is an extremely challenging business environment so employers are motivated in their efforts to have employees focused on achieving organizational goals. They want renewed efforts on greater productivity and customer retention that will produce a competitive and profitable company.
The Manager-Employee Engagement Survey Summary Report
- Whitepaper
- February 1, 2010
- Engagement
Infinity Consulting and Training Solutions (www.ictscorp.com) surveyed individuals to assess the level of manager – employee engagement that currently exists in the workplace.
Reward in a Recession
- Whitepaper
- February 1, 2010
- Rewards
Recession rhymes with depression, and although the two words may, in an economic context, share some common traits and features, they should not be confused.
Engaging Employees to Impact Performance
- Whitepaper
- February 1, 2010
- Employees
Business operates on numbers. Earnings per share drive stock prices, balance sheets quantify the economic value of assets, and sales reports measure gains and losses in revenue
Avoiding Unexpected Outcomes by Having Employee and Employer Effective Communication
- Whitepaper
- January 30, 2010
- Employees
As the IT industry today is moving at such a blinding pace, client relations and corporate communications should be foremost in the minds of industry executives to ensure a successful completion of a project.
Web 2.0 and Employee Communications
- Whitepaper
- January 30, 2010
- Employees
Web 2.0 media (social media) messages spread rapidly and feedback is nearly as fast, affecting and altering personal perceptions.
Ten Best Practices for Successful Competency Management
- Whitepaper
- January 30, 2010
- Fufillment
With the global economy in flux, today’s businesses are beginning to rethink their talent development strategies—and with good reason. Workforce demographics are shifting as baby Boomers retire, and the need to hire, retains, or streamline to the most highly skilled employees is more critical than ever to corporate success.
Managing Change & Communication
- Whitepaper
- January 30, 2010
- Employees
Northeast Ohio organizations are dealing with challenges including managing change and communicating effectively, particularly if they've needed to reduce or restructure their workforces. In order to manage change and communicate effectively, organizations are faced with addressing employee concerns, using the right tools and people to communicate different messages, and implementing sound change management practices.
Great Place to Work
- Whitepaper
- January 30, 2010
- Employees
Every year, thousands of employees participate in an extensive survey that vote organizations into an exclusive list of Best Workplaces, also known as Great Places to Work® for in India. Each of these workplaces is characterized by its unique work environment and identified by strong, cohesive working relationships that exist between their people.
The Employee Communication Revolution : Embracing the Lessons Learned from Advertising
- Whitepaper
- January 30, 2010
- Employees
Parallels often are drawn between the worlds of advertising and employee communications. This is only natural, of course, as both can be classified under the fine art of persuation.
Effective Communication Positively Impacts Employee Motivation Levels, Employee Advocacy
- Whitepaper
- January 30, 2010
- Employees
With layoffs and other cost-cutting measures still on the rise, it is in an employer’s best interest to effectively communicate necessary changes with their workforce, suggests the latest Ouch Point® survey from Opinion Research Corporation, an infoGroup company
Flexibility:Addressing the Needs of a 24/7, Global Workplace
- Whitepaper
- January 30, 2010
- Employees
Our workforce will reflect the areas where we do business today & tomorrow
Cultivating Employee Commitment to Achieve Excellence
- Whitepaper
- January 30, 2010
- Employees
Senior care leaders are becoming increasingly aware that quality care cannot be provided without satisfied employees. However, satisfaction – in terms of the degree to which an employee is satisfied or likes his or her job – is only one part of the equation.
Does the Stock Market Fully Value Intangibles? Employee Satisfaction and Equity Prices
- Whitepaper
- January 30, 2010
- Employees
This paper analyzes the relationship between employee satisfaction and long-run stock performance. An annually rebalanced portfolio of Fortune magazine.s .Best Companies to Work For in America. Earned 14% per year from 1998-2005, over double the market return, and a four-factor alpha of 0.64%
2009 Employee Job Satisfaction
- Whitepaper
- January 30, 2010
- Employees
In January 2009, Society for Human Resource Management (SHRM) conducted the Job Satisfaction Survey with a sample of employees and a sample of HR professionals. It is an annual survey that has been conducted since 2002. The objective of the Job Satisfaction Series is to identify and understand factors important to overall employee job satisfaction from the perspectives of both employees and HR professionals.
A Model of Employee Satisfaction: Gender Differences in Cooperative Extension
- Whitepaper
- January 30, 2010
- Employees
Employee satisfaction is an important issue for management and employees in any organizational setting. We developed a generalized model of employee satisfaction and tested it for both female and male U.S Extension employees. Results indicate that there are no differences in the antecedents of employee satisfaction between genders.
The Science of Health Incentive
- Whitepaper
- January 29, 2010
- Incentives
Healthcare costs are expected to exceed 20 percent of Gross Domestic Product by 20181. There is widespread agreement that a vast majority of these costs are avoidable by modifying risk factors associated with chronic conditions, improving medication adherence, adopting technology such as e-prescribing and electronic medical records and improving patient safety.
Creating Customer Loyalty in the Gaming Industry
- Whitepaper
- January 29, 2010
- Incentives
Resort casinos and racinos are growing in popularity as many states consider the revenue-generating potential that gaming can provide and as more federally-recognized Native American tribes pursue gaming opportunities. Besides gambling, resort casinos offer luxury facilities and amenities, world-class entertainment, fine dining, kids activities, and other types of activities such as concerts and golf. With popularity comes competition.
The Safety Tipping Point
- Whitepaper
- January 29, 2010
- Incentives
Incentive and recognition programs are powerful employee engagement tools used to create a superior safety culture that will improve a company’s bottom line, prevent injuries and, in some cases, save lives.
Are You Maximizing Your ROI (Return on Incentive Investment)?
- Whitepaper
- January 29, 2010
- Incentives
There are many types of incentive programs - sales, peer-to-peer, safety, and loyalty, to name a few. When properly designed, each type of incentive program can, and should, produce a favorable return on investment. The problem for most companies is knowing how to develop an ROI2 (Return on Incentive Investment) plan.
Sustaining Morale through Good Times and Bad: Incentive Programs Work
- Whitepaper
- January 29, 2010
- Incentives
Economic slumps come and go. No matter the economic conditions, it is vital for successful businesses to retain their most important assets – their “Star Performers.” As you continually assess and adapt, are you making sure your key employees will weather the storms with you, and remain at the helm when conditions brighten?
Non-Cash Rewards Are Best for Performance Improvement
- Whitepaper
- January 29, 2010
- Rewards
Many companies believe that incentive and recognition plans improve performance. But when companies use cash as the reward for incentive and recognition initiatives, those programs usually end up getting confused with compensation, creating a less effective and less flexible reward system.
Automating Incentive Compensation for Increased Productivity and Immediate Cost Reduction
- Whitepaper
- January 29, 2010
- Incentives
As organizations re-evaluate their compensation strategies in order to adapt to the recent changes in the economy and business landscape, incentive compensation is now top of mind for many HR professionals…
Differentiated Compensation Programs— A Business Imperative
- Whitepaper
- January 29, 2010
- Incentives
In his research bulletin titled “Enterprise Compensation Solutions,” Josh Bersin of Bersin and Associates cites the statistic that compensation represents 60% to 70% of all expenses in most organizations…
Corporate Governance, Compensation and Accountability in a Post-TARP World
- Whitepaper
- January 29, 2010
- Incentives
“It is apparent that the governance model and mindset of all commercial enterprises must shift from keep us out of trouble to make our business better and more sustainable.”…
Why Pay-For-Performance Can Work at Last
- Whitepaper
- January 29, 2010
- Incentives
‘Pay-for-performance’ is not new, yet organizations still struggle to implement it effectively. There are two reasons why things are getting better…
3 Key Steps to Building a Pay-For-Performance Culture
- Whitepaper
- January 29, 2010
- Incentives
Increasingly, successful companies are tying compensation directly to employee performance to drive incredible business results…
Great Expectations: Building the Employee Recognition Program Your CEO Wants
- Whitepaper
- January 29, 2010
- Recognition
Recognition programs, properly and strategically executed, have the potential to support an organization’s financial objectives, improve talent outcomes and reinforce cultural values for a low cost with a high return on investment.
Measuring Recognition: How to Build the Business Case for Strategic Recognition in a Recession
- Whitepaper
- January 29, 2010
- Recognition
The benefits of implementing strategic employee recognition as seen in some of the world’s largest organizations are clear.
Voice of the Employee: How to Overcome the Morale Crisis with Increased Communication and Recognition
- Whitepaper
- January 29, 2010
- Recognition
The global economic slowdown has pushed Human Resources professionals onto the front lines, executing workforce reductions and enforcing cost controls. Because of their close association with management and knowledge of employee attitudes, Globoforce asked these professionals to describe the impact of the recession in their workplaces.
Mergers, Spin-offs, and Employee Incentives
- Whitepaper
- January 29, 2010
- Incentives
This paper studies mergers between competing firms and shows that while such mergers reduce the level of product market competition, they may have an adverse effect on employee incentives. In industries where value creation depends on innovation and development of new products, mergers are likely to be inefficient even though they increase the market power of the post-merger firm.
Sales Incentive Compensation Best Practices Research
- Whitepaper
- January 29, 2010
- Incentives
Growth Solutions, LLC, an independent sales management consulting firm, has recently completed a benchmark survey on sales compensation practices. The benchmarking effort was focused around sales compensation administration within sales organizations of 20 – 500 payees.
The State of Customer Experience Capabilities and Competencies
- Whitepaper
- January 28, 2010
- Engagement
At this very moment, it is happening. Across channels and touchpoints, customers are experiencing your company. Whether interacting on the Web, through a call center, on the phone, by way of e-mail or face-to-face, customers are experientially assessing the extent to which your company values their patronage.
Improving the Measurement of Sales Readiness Initiatives
- Whitepaper
- January 28, 2010
- Results Measurement
Accurate measurement of the impact of training is both critical and challenging for most learning organizations, but sales teams have one enviable advantage: they have outcome metrics that are readily available and easy to quantify.
Employee Views on Customer Initiatives
- Whitepaper
- January 28, 2010
- Engagement
This Insync Surveys study examines employee perceptions of their employers’ customer focus before and during the economic downturn.
Employee Engagement Maximizing Organizational Performance
- Whitepaper
- January 28, 2010
- Engagement
These shifts have also forced companies to reevaluate costs associated with talent, necessitating a need to do more with less. While new strategies are executed in response to these changes, high workforce performance and organizational success must be maintained. Key to ensuring this is the introduction of processes that will measure and improve employee engagement.
Behavioral Assessments in Post-Hire Initiatives: Success Drivers and Best Practices
- Whitepaper
- January 28, 2010
- Engagement
Although behavioral assessments have been used for many years as a component of the recruiting and hiring process, HR executives are increasingly turning to these effective tools to develop talent, address weak leadership pipelines and ensure effective succession management.
Supporting Customers through the Downturn
- Whitepaper
- January 28, 2010
- Engagement
Access to credit and managing cash flow have been critical issues for SMEs over the past year. Our local presence meant we were uniquely placed to identify this at an early stage and quickly introduced a range of options tailored to help customers wherever they are.
Emotional Engagement
- Whitepaper
- January 28, 2010
- Engagement
There are moderate differences in drivers of emotional engagement depending on respondents’ career stage. The career starters and the established career employees in this demographic group showed the most variance compared to the other demographic groups explored in this study.
Transforming Customer Acquisition to Dialogues: The Essentials of Effective Web Marketing
- Whitepaper
- January 28, 2010
- Engagement
Organizations are increasingly channeling the power of the web to advance their marketing strategies. Even in these challenging economic times customer acquisition remains top-of-mind for key managers, but it should never be the sole business objective or the basis for a long term strategy. Frost & Sullivan has seen that a majority of companies fail to plan beyond customer acquisition when designing their web strategies.
Customer Relationship- Why it important to be a Wise Investor
- Whitepaper
- January 28, 2010
- Engagement
Market leaders have realized they must zero in on the right customer segments to maximize profitability. This is driving a new Boardroom-level agenda to build lasting relationships with key customers, and to maximize the value of those relationships over time.
Customer Experience Improvement Momentum
- Whitepaper
- January 28, 2010
- Engagement
Momentum of customer experience improvement initiatives is in jeopardy. Lack of cross-functional alignment and organization-wide employee engagement impede value to customers and companies alike.
Compliance to Commitment the Business Case
- Whitepaper
- January 28, 2010
- Engagement
You may already be familiar with Compliance to Commitment, which I have also referred to as forging employee engagement as a strategic weapon in your competitive arsenal. While much of the information I have shared previously has been anecdotal, a recent white paper from the Peppers & Rogers Group, Engagement -the New Competitive Advantage, provides additional validation for developing employee commitment to improve your business.
Measuring How Consumers Interact with Your Brand: Brand Engagement Monitor
- Whitepaper
- January 28, 2010
- Engagement
This white paper outlines the key elements required to measure brand engagement, their impact on brand equity, and provides a road map to chart progress toward realizing a successful metrics initiative.
Beyond Satisfaction : Engaging Employees to Retain Customers
- Whitepaper
- January 28, 2010
- Engagement
Employee engagement is a key issue for senior executives, HR leaders and business leaders alike. Much has been talked about when it comes to engagement, but many organizations still do not fully understand how it differs from employee satisfaction, and how it can truly impact organizational performance.
Building the Best Case for On-boarding
The strategic process designed to attract and engage new employees, reaffirm their employment decision, acclimate them into the organization’s cultural and social fabrics, and prepare them to contribute to a desired level as quicky as possible.
Recruiting and Retaining Top Talent
- Whitepaper
- January 27, 2010
- Meetings
95% of hiring managers indicated that hiring is number one or number two in their order of Preparation importance Yet, they spend only 10% to 15% of their time on the preparations
Key Employee Retention Plans, Executive Compensation, and Bapcpa: No Rest for Congress, No More for Execs
- Whitepaper
- January 27, 2010
- Employees
This article explores the issue of key employee compensation in Chapter 11 bankruptcy proceedings. Section II first looks at the history of key employee retention plans before analyzing recent legislative changes that have curtailed the effectiveness of such plans.
The Exact Expertise to Ignite and Sustain Performance
- Whitepaper
- January 27, 2010
- Employees
Studies show that engaged workers are over 40% more productive and effective than their unengaged counterparts. At the same time a whopping 70% of the workforce is at best complacent and at worst actively disengaged.
Four Keys to Employee Retention – True Total Rewards
- Whitepaper
- January 26, 2010
- Employees
"I'm moving on." That phrase is heard in businesses throughout the country every day. It is uttered when an employee has determined that the total value proposition being offered by his employer is not compelling enough to keep him with the organization.
Retention after a Merger
- Whitepaper
- January 26, 2010
- Employees
Despite the fact that mergers and acquisitions look attractive in theory to management and investors, the reality of their execution is that organizations are composed of employees who generally view such organizational changes as a threat
High Potential PR Professionals Thrive on Challenge: A Study of Employee Turnover and Retention in the Public Relations Industry
- Whitepaper
- January 26, 2010
- Employees, Results Measurement
This study is a comprehensive evaluation and analysis of the factors that contribute to employee turnover in the public relations industry and seeks to uncover best practices for preventing the loss of key talent. This text comprises extensive background and discusses the magnitude of the problem, such as disruption to workflow, increased costs, client dissatisfaction and decreased productivity.
Employee Retention: Moving Up the Employee Relationship Chain
- Whitepaper
- January 26, 2010
- Employees
We believe moving up the “relationship chain” is critical for organizations. A long-lasting relationship that converts to strong retention is the desired results for companies that want to sustain themselves through good times and bad.
Human Resource Management Systems and Organizational Performance: An Empirical Study of Taiwanese Firms in China
- Whitepaper
- January 26, 2010
- Design, Results Measurement
Although empirical research has established a positive relationship between consistent bundles of HRM practices and organizational performance, not all bundles have an equal impact on a firm’s performance.
Cultural Divergence and Performance Evaluation Systems: A Comparative Study of Three Serbian Companies
- Whitepaper
- January 26, 2010
- Design, Results Measurement
Many authors have argued that human resource systems are the business practices most likely to be affected by the cultural context within which they are applied.
Improving Organizational Performance Management Through Pervasive Business Intelligence
- Whitepaper
- January 26, 2010
- Meetings
Evidence of the competitive value of business intelligence (BI) and analytics solutions is growing. Fact-based decision making is spreading throughout commercial, nonprofit, and public sector organizations. The economic downturn is spurring organizations to examine ways of retaining customers, spending capital and operating budgets, and complying with regulations. However, over the long term, BI solutions will continue to be applied to optimize a wide array of processes in an effort to improve performance management and organizational competitiveness.
Challenges in the Design of a Performance Measurement System for Production Management: A Case Study
- Whitepaper
- January 26, 2010
- Design
The paper describes the design of a performance measurement system for a business unit of a large manufacturing company. The findings of the study are based on interviews of the key persons working in different positions in the case organisation.
Designing for Knowledge Worker Retention & Organization Performance
- Whitepaper
- January 26, 2010
- Employees
This paper illuminates significant relationships between three major knowledge fManagement (KM) design dimensions and the perceived ability of 150 organizations to retain their knowledge workers.
Employee Incentives Group Remotivating Management in Private Companies
- Whitepaper
- January 26, 2010
- Employees, Incentives
There are an increasing number of private equity-backed companies that have no equity value due to high levels of debt in the company and the downturn in economic activity. During the last 12 months we have seen a number of restructuring mandates from private equity firms, investee companies and bank lenders alike.
Using Incentives to Engage Employees in Health & Productivity Programs: A Case Study
- Whitepaper
- January 26, 2010
- Employees, Incentives
The nation's health care system is based on a perverse set of incentives that fails to reward quality and favourable outcomes…..The present system has no economic incentives for everyone to stay well ‐‐ if you want to get any economic benefit out of the present system, you have to get sick, and that is a perversion to start with.
Employee Incentives
- Whitepaper
- January 26, 2010
- Employees, Incentives
The current environment for incentives is challenging. For many clients, the response is cautious: nothing must be done to upset investors and the recruitment and retention position does not merit active incentive work, but that does not mean that existing structures cannot be looked at with a view to savings or their more efficient use. For other clients extra creativity is needed – in devising new arrangements which satisfy both investors and managers, which have demanding yet achievable targets and which can be implemented in a cost-effective way.
Employee Ownership
- Whitepaper
- January 25, 2010
- Employees
The recent collapse of Bear Stearns and the class-action employee lawsuit filed against U.S. Sugar have drawn media attention to the potential negative consequences of employee ownership programs for stock-owning employees.
Mergers, Spin-o s, and Employee Incentives
- Whitepaper
- January 25, 2010
- Incentives
This paper studies mergers between competing firms and shows that while such mergers reduce the level of product market competition, they may have an adverse effect on employee incentives. In industries where value creation depends on innovation and development of new products, mergers are likely to be inefficient even though they increase the market power of the post-merger firm.
Trends and Strategies in Recruiting and Retaining Talent
- Whitepaper
- January 22, 2010
- Fufillment
The upstream oil and gas industry faces unique issues and challenges in today’s changing global economy. Despite the recent downturn, multinational companies still will need to augment staff and expand the technology used in critical areas of the world to meet the growing needs of energy hungry countries.
Leadership Development: is it Worth the Money?
- Whitepaper
- January 22, 2010
- Employees
Historically, when budgets have tightened during an economic recession, training and development have been among the first corporate activities to see funding reduced.
Contingent Outcomes of Management and Leadership Development in Public Service Organisations
- Whitepaper
- January 22, 2010
- Employees
Recent investments in management and leadership development (MLD) are part of a longstanding search in the public services for the key to enable more effective organisational performance.
Leadership development is not about filling a gap but about igniting a field of inspired connection and action
- Whitepaper
- January 22, 2010
- Employees
We live in a world of massive institutional failure, a world that presents current and emerging generations of leaders with unprecedented challenges.
The Three Essential Components of Employee Engagement
- Whitepaper
- January 22, 2010
- Employees
You know you want employees who are motivated, satisfied, and engaged—or at least you think that’s what you’re aiming for. Regardless, you know you want them to be productive and effective.
Meeting Employees Motivation Needs In a Struggling Economy
- Whitepaper
- January 22, 2010
- Employees
We were curious about how employee motivation is affecting during the economic downturn, so we asked leaders across industry sectors to comment about their current experiences. We found some interesting responses, some of which surprised us.
Cultivating Employee Commitment to Achieve Excellence
- Whitepaper
- January 22, 2010
- Employees
Senior care leaders are becoming increasingly aware that quality care cannot be provided without satisfied employees.
The Relationship between Employee Satisfaction And Hospital Patient Experiences
- Whitepaper
- January 22, 2010
- Employees
This document examines the vital link in the hospital industry between employee satisfaction and the satisfaction and quality of patient care, based on extensive research conducted at a major New York City hospital. The findings are contained in further detail in a 31-page research report of the same title.
Linking Employee Satisfaction with Productivity, Performance, and Customer Satisfaction
- Whitepaper
- January 22, 2010
- Employees
Research aimed at quantifying the links between employee satisfaction and customer satisfaction, productivity, and financial performance began in 1980 with Benjamin Schneider’s survey of satisfaction levels of bank customers and employees
Recognition System at Eisai
- Whitepaper
- January 22, 2010
- Recognition
Eisai Inc. is a U.S. pharmaceutical subsidiary of Eisai Co., Ltd., a Tokyo-based corporation. Eisai has been recognized as an innovative, efficient, solutions oriented pharmaceutical company that works effectively with health care professionals, hospitals and managed care organizations to develop and market specialty products which address unmet needs.
Recognition System at Nokia
- Whitepaper
- January 22, 2010
- Recognition
Nokia is the world leader in mobile communications. The values and principles of this Finnish company are incorporated in the Nokia Way, the heart of their distinctive culture, which unites their offices around the world.
Topgrading: How Leading Companies Win by Hiring, Coaching, and Keeping the Best People
- Whitepaper
- January 22, 2010
- Employees
In this summary, you will learn how leading companies have embraced topgrading, a practical approach to the Topgrading Interview, the proven best practice for assessing talent, how to develop A-level talent, what are the most successful techniques for coaching A-Players to remain A-Players, how to turn some B- and C-Players into A-Players, how to gain a strong advantage over your competition and what management competencies to look for when hiring a potential A-Player.
Dealing with the Loss of Skilled Workers due to Demographic Shifts
- Whitepaper
- January 22, 2010
- Employees
Recruiting and retaining skilled workers has always been a challenge for companies, but the impending demographic crunch is going to make it a bigger priority than ever before. Skilled workers represent the backbone of a company's productivity, and their loss can send ripples through the entire company.
Engaging for Success
- Whitepaper
- January 22, 2010
- Employees, Engagement
This timely Report sets out for the first time the evidence that underpins what we all know intuitively, which is that only organisations that truly engage and inspire their employees produce world class levels of innovation, productivity and performance.
Impact of Task Conflict on Employee’s Performance of Financial Institutions
- Whitepaper
- January 22, 2010
- Employees
Task conflict entails difference of opinions, thoughts and viewpoints. It refers to conflict that is based on the diverge views, apprehended by different segments of the organization. It is candid fact that disagreements are fundamental to the formation and continuation of organizational life. Basic aim of this study is to examine relationship between task conflict and employee’s performance.
Making Empowerment Happen
- Whitepaper
- January 22, 2010
- Employees
Employee empowerment is a subject that I have been involved with for many years and one that I am especially concerned with. The first initiative that I became involved in, with a position of responsibility, was over 10 years ago and I have seen some interesting results in recent years.
Leading the Way to an Engagement Culture
- Whitepaper
- January 22, 2010
- Employees, Engagement
Where engagement leads, performance follows. A highly engaged workforce is 50% more productive than an unengaged workforce.1 Engage your employees and your organization is sure to prosper; fail to engage them and it is likely to languish.
Moving Beyond A Legalcentric Approach To Managing Workplace Romances: Organizationally Sensible Recommendations For Hr Leaders
- Whitepaper
- January 22, 2010
- Employees
The goal of this article is to encourage human resource (HR) leaders to think more strategically about managing workplace romances. The traditional legal-centric management approach focuses on minimizing risks of workplace romances.
Managers Empowering Employees
- Whitepaper
- January 22, 2010
- Employees
This article looked at the behavior of organizations as an important factor for empowering employees. This allowed for a greater level of partnering between managers and employees. The more that top management wants an internal commitment from its employees, the more it must involve employees in defining work objectives, specifying how to achieve them and setting stretch targets.
Are Service Recognition Programs Obsolete?
- Whitepaper
- January 22, 2010
- Recognition
Why should my company recognize employees’ tenure? What do service recognition programs accomplish? You may find yourself asking questions like these as you consider the investment your company makes in recognizing the tenure of its employees.
Employee Incentive Planning White Paper
- Whitepaper
- January 22, 2010
- Incentives
Few business owners will take an extended vacation much less throttle back without leaving behind management capable of running the business.
Incentive Research Foundation Vertical Market Study: The Design, Development & Implementation of Incentive Programs in Six Industries
- Whitepaper
- January 22, 2010
- Design
Are there differences in how a computer manufacturer plans and implements an incentive program versus how a pharmaceutical company or new car dealer does? What about a commercial banking operation, insurance agency or a telecommunications company? Are there processes, types of incentives used, or other nuances that are unique to these markets? Which industries are more likely to develop their programs in-house, as opposed to securing an outside vendor?
Corporate Culture and Innovation: Implications for Reward Systems
- Whitepaper
- January 22, 2010
- Rewards
Continuous innovation is becoming a necessity if firms want to stay competitive. Different factors influence the rate of innovation in a firm, among which corporate culture has often been recognized among the most important factors.
Why Incentive Programs Endure Recessions
- Whitepaper
- January 20, 2010
- Incentives
Historically, incentive programs, unlike other sales and marketing strategies, have endured economic downturns.
Incentives, Motivation & Workplace Performance
- Whitepaper
- January 20, 2010
Despite the fact that U.S. organizations spend over $100 billion annually on incentive programs, many business people question their effectiveness.
Measuring Results of Incentive Programs and Meetings in a Down Economy
- Whitepaper
- January 20, 2010
- Incentives, Results Measurement
Historically, incentive programs and meetings have been the early victims of economic downturns. Although the current economy does not seem to have seriously impacted the industry so far, there are scattered reports of cancellations, delayed plans, and general cutbacks.
Stock Incentives for Employees of Private Companies
- Whitepaper
- January 20, 2010
- Incentives
Successful privately held companies build compensation plans that strive to create an “ownership mentality.” To achieve that, they seek to fulfil pay for performance objectives that will accomplish the following: communicate and reinforce the values, goals and objectives of the company; engage employees in the organization’s success; reward contributors for successful achievements.
Scorecarding Best Practices Choosing Metrics and Setting Targets for Performance Management
- Whitepaper
- January 20, 2010
- Results Measurement
Scorecards are a powerful tool for executives to manage performance against strategy. But to perform this critical task, scorecards have several basic requirements. First, it is vital that executives contribute to setting up the metrics and targets; this is not just IT’s job.
Performance Measurement, Rewards and Recognition: Aligning Incentives with Strategic and Operational Goals
- Whitepaper
- January 20, 2010
- Rewards
Businesses must constantly adapt their strategies and goals to address the dynamic forces of the shifting challenges and opportunities of global markets, the organizational upheaval of mergers and acquisitions, and the rapid evolution of productivity tools and technologies.
Attracting & Engaging Today’s Workers
- Whitepaper
- January 20, 2010
- Engagement
Add one more wrinkle to the current economic crisis: filling knowledge work jobs. While unemployment is at a 25-year peak and thousands of highly educated people are out of work, finding the right talent is still a challenge for many organizations.
Engaging and Retaining Top Performers
- Whitepaper
- January 20, 2010
- Engagement
As recessionary pressures continue to ease and organizations seek an edge to fuel their recovery, talent and performance management are retaking center stage.
Engaging and Enabling Employees for Company Success
- Whitepaper
- January 20, 2010
- Engagement
Retaining top talent is a key concern in good times and bad, given the importance of these employees to a company’s success and competitive edge.
Fostering Employee Engagement: A Critical Competency for Hospitality Industry Managers
- Whitepaper
- January 20, 2010
- Engagement
This conceptual paper explores the need for enterprises in the hospitality industry to have managers who are not only adept at the technical competencies required of them, but have significant capability in people management: more specifically, the ability to foster employee engagement.
Onboarding and Engaging New Employees
- Whitepaper
- January 20, 2010
- Engagement
Onboarding is the process of helping new employees become full contributors to the institution. During onboarding, new employees evolve from institutional outsiders to institutional insiders.
The Three Essential Components of Employee Engagement
- Whitepaper
- January 20, 2010
- Engagement
You know you want employees who are motivated, satisfied, and engaged—or at least you think that’s what you’re aiming for. Regardless, you know you want them to be productive and effective.
Beyond Satisfaction: Engaging Employees to Retain Customers
- Whitepaper
- January 20, 2010
- Engagement
Employee Engagement is a key issue for senior executives, HR leaders and business leaders alike. Much has been talked about when it comes to engagement, but many organizations still do not fully understand how it differs from employee satisfaction, and how it can truly impact organizational performance.
Performance Improvement Strategies: Long-term Contribution to Business Results or Short-term Activities?
- Whitepaper
- January 20, 2010
- Design
Incentive strategies come in many shapes and sizes, and seem to encompass a veritable Marketing 101 of tactical approaches: consumer rebates, spiffs, promotions, discounts, scratch-off cards, sales contests, sweepstakes, MDF, Co-op…. the list goes on.
The Return of Cash Long-Term Incentives
- Whitepaper
- January 20, 2010
- Design
The attention given to equity-based compensation plans in recent years – driven by changes in accounting, tax, and disclosure rules and fueled by shareholder concerns – has resulted in cash compensation arrangements being pushed to a secondary position in the headlines.
Reward & Compensation & Incentives: Pay-for-Performance
- Whitepaper
- January 20, 2010
- Design
An effective compensation plan outlines the newly implemented changes and benefits in the revised compensation system/plan. The following are some of the questions that must be answered affirmatively to ensure a good plan – how does your firm score?
Economic Downturn: What It Means for Employee Benefits
- Whitepaper
- January 20, 2010
- Design
The current recession has had an impact on many facets of U.S. employers and benefits budgets are no exception. According to Prudential Financial’s study, A New Day in Employee Benefits, “one-third of employers saw their budget remain flat, while 15 percent saw their budget decline.”
The Cost of High-Powered Incentives: Employee Gaming in Enterprise Software Sales
- Whitepaper
- January 20, 2010
- Design
It is well known that employees “game” incentive systems designed to motivate effort and retain top performers, sometimes to the detriment of their own employer. However, there are very few detailed empirical studies which document the extent of this gaming, or estimate the cost of this gaming to firms.
Mergers, Spin-offs, and Employee Incentives
- Whitepaper
- January 20, 2010
- Design
This paper studies mergers between competing Firms and shows that while such mergers reduce the level of product market competition, they may have an adverse effect on employee incentives. In industries where value creation depends on innovation and development of new products, mergers are likely to be inefficient even though they increase the market power of the post-merger firm.
The ‘Evidence-Based’ Case For Incentives
- Whitepaper
- January 20, 2010
- Design
All too often, the general public reacts to stories like AIG and Wells Fargo emotionally—with little effort to fully sort out the facts. Certainly, the current economic and political climates have created pain for many; however for companies to avoid incentive program usage on the grounds that such programs are extravagant or “frills” that they can do without is clearly an emotional reaction and not based on clear thinking or facts.
Cash or Carry? Does Woney Work as an Incentive?
- Whitepaper
- January 20, 2010
- Incentives
What makes employees tick? How can you get the most out of your people – consistently? As any good manager will tell you, rewarding employees for their efforts has a direct positive impact on productivity and ultimately, on the bottom line.
Healthy Incentives
- Whitepaper
- January 20, 2010
- Incentives
Incentives and rewards are tools commonly implemented to improve participation and outcomes. In addition, implementing self-monitoring and tracking tools support outcomes and sustainability of participation and outcomes in health improvement programs. The research presented below provides an overview of key scientific evidence that supports the value of these programs.
Engagement The New Competitive Advantage
- Whitepaper
- January 20, 2010
- Engagement
The future isn’t what it used to be,” Yogi Berra once wryly noted—and that insight is truer now than ever before. Increasingly, companies are realizing that a future defined in terms of the traditional axes of competition—product, price, place, and promotion—will no longer propel growth, but simply allow parity with the competition to be perpetuated.
The Economics of Engagement
- Whitepaper
- January 20, 2010
- Engagement
In today’s economic environment, employers are struggling to find every advantage possible to thrive, grow or simply to stay in business. For most US based organizations payroll represents the largest expense. Advantages therefore, come first and foremost through better talent management.
Building incentives in Youe Compiance & Ethics Program
- Whitepaper
- January 20, 2010
- Incentives
For those with compliance and ethics program responsibility, or for those called upon to assess these programs, one of the questions to be addressed is the role of incentives in the program.
The Art and Science of Health Incentives
- Whitepaper
- January 20, 2010
- Incentives
They noticed medical premiums costing them an average of $7,5231 a year for individual coverage. They grew tired of average annual premium increases at least doubling and in some instances tripling the annual rate of inflation, with no end in sight.
Compensation, Reward and Retention Practices in Fast-Growth Companies
- Whitepaper
- January 20, 2010
- Design
How do executives reengineer HR practices to adapt to changes in company goals and needs? The study featured in this article is based on interviews with CEOs and other leaders of fast-growth companies about the “how and why” of talent management during challenging times.
Managing Change & Communication ERC Survey Briefing - March 2009
- Whitepaper
- January 20, 2010
- Employees
Northeast Ohio organizations are dealing with challenges including managing change and communicating effectively, particularly if they've needed to reduce or restructure their workforces. In order to manage change and communicate effectively, organizations are faced with addressing employee concerns, using the right tools and people to communicate different messages, and implementing sound change management practices.
Using recognition to Boost your Total Rewards during a Recession
- Whitepaper
- January 20, 2010
- Recognition
This recessionary economy, employees are afraid for their jobs, angry about taking over the work of laid-off colleagues with no additional compensation and uncertain of their company’s continued commitment to them and their well-being.
Total Rewards Maximizing Value, Controlling Risk
- Whitepaper
- January 20, 2010
- Rewards
As many organizations shift away from offering employees a “lifetime career” to a newer, less paternalistic deal, employers need to understand the rewards that employees value most in order to determine the best pay-benefits mix.
Approach to Restructuring Compensation System
- Whitepaper
- January 20, 2010
- Employees, Incentives
Public sector organizations that want to restructure their compensation systems must first ask themselves a key question: What do you want your compensation system to do? This is the first step in moving from a compensation system that merely rewards time in place and demands nothing in exchange from employees.
Learning the Science of Reward Selection
The most obvious goal of any reward or gift program is to affect or change behavior and feelings – to motivate consumers to buy, dealers or salespeople to sell, plant employees to follow safe work practices, and people to feel more loyal, etc. But that’s often not the only goal or the only effect.
Reward Next Practices
- Whitepaper
- January 20, 2010
- Rewards
In early 2009, World at Work and Hay Group jointly conducted a survey called Reward Next practices. The intent of the survey was to determine how rewards program strategy, design and implementation would evolve over the next two to three years, particularly in light of rapidly changing business conditions.
Compensation Strategy and Design
- Whitepaper
- January 20, 2010
- Fufillment
Despite the interest in better alignment of compensation strategies to the business strategy, companies are finding this difficult to achieve. Sixty percent of European business report that their compensation strategy is not fully aligned with their business strategy.
How to Manage Compensation Costs Proactively in a Changing Economy
- Whitepaper
- January 19, 2010
- Fufillment
As the economic turmoil continues, companies are facing a growing list of challenges- including what to do about their compensation spending. Compensation budgets that were set months ago are suddenly coming under new and closer scrutiny.
Compensation Planning: Return on Investment
- Whitepaper
- January 19, 2010
- ROI
When it comes to making the business case for using a truly automated Compensation planning tool, the first question that always comes up is what will be the return on this investment? After spending a couple of decades trying to come up with hard and fast numbers to support the business case, the answer is it really depends on your current approach.
Is Today’s Business Environment Distracting or Elevating Total Rewards Professionals?
- Whitepaper
- January 19, 2010
- Rewards
The current business environment seems to be creating significant distractions for some total rewards professionals. Because of Sarbanes-Oxley and the media attention focused on it (among other things), more focus is being placed today than ever before on corporate governance, compliance, disclosure and assessment of “excessive” executive compensation.
Enterprise Compensation Solutions: The Next Wave in Integrated Talent Management
- Whitepaper
- January 19, 2010
- Fufillment
Enterprise talent management has become one of the most important new strategies in strategic human resources. Today’s talent management solutions, however, have focused primarily on the areas of performance management, succession, career development, and leadership development.
The “Blind Spot” in Compensation Planning and Design
- Whitepaper
- January 19, 2010
- Employees
Saratoga’s 2006/2007 Human Capital Effectiveness Report reveals that the average company spends $81,000 per person on employee salary and benefits.
How do I Create a Competitive Advantage with My Compensation Programs?
- Whitepaper
- January 19, 2010
- Employees
Competitive advantage is achieved when a business produces surplus profits – greater than its competitors – due to unique product pricing or resource advantages. As a result, its profitability is greater than the average profitability of all other businesses competing for the same set of customers.
Reward & Compensation & Incentives: Pay-for-Performance Human Capital Center Toolbox Series
- Whitepaper
- January 19, 2010
- Rewards
An effective compensation plan outlines the newly implemented changes and benefits in the revised compensation system/plan. The following are some of the questions that must be answered Affirmatively to ensure a good plan – how does your firm score?
Improving Employee Engagement to Drive Business Performance
- Whitepaper
- January 18, 2010
- Engagement
Executive leaders and human resources (HR) practitioners are more frequently recognizing the importance of an engaged workforce and its potential to drive business performance and impact the bottom line.
Role of the Reward System in Managing Changes of Organisational Culture
- Whitepaper
- January 16, 2010
- Rewards
The paper intends to investigate how companies can efficiently manage their organisational cultures through changes in the reward system.
The Time for Employee Recognition and Rewards Programs is Now
- Whitepaper
- January 16, 2010
- Recognition
In today’s economy, many companies are dealing with a workforce that has been – or very soon will be – reduced to core essentials. The competitive marketplace, on the other hand, cannot be put on hold until the economy improves. Attracting and retaining the very best talent is a key element to stability at any time, but it is especially so during a recession.
2010 Recognition RX: Engaging Employees For Economic Recovery
- Whitepaper
- January 15, 2010
- Recognition
In August of 2009, the U.S. jobless rate climbed to the highest rate since 1983 signaling that, for the first time since the Great Depression, there was almost no increase in private-sector jobs.
Engaging and Retaining Top Performers
- Whitepaper
- January 15, 2010
- Engagement
As recessionary pressures continue to ease and organizations seek an edge to fuel their recovery, talent and performance management are retaking center stage.
Beating the Bear Market with Engaged Employees December 2008
- Whitepaper
- November 26, 2009
- Engagement
By now, it’s painfully clear that the economic calamities of 2008 have impacted our budgets, our staffing plans, and our 401k balances. But what impact is it having on the morale and engagement of our employees?
Sustaining Productivity and Engagement During Incredibly Challenging Times
- Whitepaper
- November 26, 2009
- Engagement
The key measurements that are the best indicators of a company’s health are(in priority order):
- Employee Engagement
- Customer satisfaction
- Cash Flow
Employee Work Engagement: Best Best Best Practices for Employers
- Whitepaper
- November 26, 2009
- Engagement
Employers recognize that business success depends on the human capital that drives and supports company objectives.
Engagement Keeps the Doctor Away A happy employee is a healthy employee, according to a GMJ survey
- Whitepaper
- November 26, 2009
- Engagement
The skyrocketing cost of health insurance is scaring many executives more than anything else these days. In the latest Wells Fargo/Gallup survey of small business owners, more than two-thirds (68%) say they think healthcare costs are hurting the current business climate "a lot
The Four Drivers of Innovation
- Whitepaper
- November 26, 2009
- Results Measurement
A couple of decades ago, when economists forecasted the highest earning countries across the globe, many put their money on Japan as the leader, Germany as the runner-up, and the United States in third place for the largest GDPs in the new millennium. But now that we're seven years into the 21st century, it's clear that those economists lost the bet: The United States' GDP is currently $12.3 trillion, exceeding the current GDPs of Japan and Germany by about $8 trillion and $10 trillion, respectively.
Internal Branding and Experiential Marketing
- Whitepaper
- November 26, 2009
- Results Measurement
In order to inspire customers, organizations first have to inspire their employees—to understand and believe in the products and brands they represent, to improve performance and ultimately to be more effective advocates with customers. Inspiring employees has clear business benefits.
Engaging Employees Through A Recession
- Whitepaper
- November 26, 2009
- Engagement
129 years of providing solutions to our client’s needs
Offices in 30 countries around the world
6,000 professional consultants(including 700 in Asia Pacific rregion)
Watson Wyatt works with 70% of the fortune 1000
Beyond Satisfaction: Engaging Employees to Retain Customers
- Whitepaper
- November 26, 2009
- Engagement
Employee Engagement is a key issue for senior executives, HR leaders and business leaders alike. Much has been talked about when it comes to engagement, but many organizations still do not fully understand how it differs from employee satisfaction, and how it can truly impact organizational performance.
‘TURBOCHARGING’ EMPLOYEE ENGAGEMENT: THE POWER OF RECOGNITION FROM MANAGERS Part 1 — A high-performance engine
- Whitepaper
- November 26, 2009
- Recognition
Employee engagement refers to the broad and deep connections people have with an organisation. Engagement plays a critical role in any business environment, but it takes on a special significance when an economic downturn makes every sale precious and every dollar saved a dollar truly earned.
Return on Investment of Compensation Expenditures
- Whitepaper
- November 26, 2009
- Incentives
THE INFORMATION REVOLUTION HAS ONCE again shifted the balance among categories of resources and their relative value. Just as the industrial revolution emphasized the value of physical assets — and stripped individual workers of their economic participation in the enterprise — the information revolution has had a similarly dramatic effect but in the opposite direction.
Preface: The chemistry of talent
- Whitepaper
- November 26, 2009
- Engagement
For many organizations today, the importance of managing talent is no longer an abstraction – it’s an all too pressing reality. Even in the current economy, business leaders are searching for solutions that can help them continue to attract, retain, and engage key talent in an increasingly competitive environment.
Reward Strategy and Practice Using Wellness Programs to Create Employee Engagement
- Whitepaper
- November 26, 2009
- Rewards
Employees need to be engaged in their work and enabled to be productive and successful. One of the tools that employers have at their disposal is the health status of their own employees.
Employee Engagement What’s Your Engagement Ratio?
- Whitepaper
- November 26, 2009
- Results Measurement
The world’s top-performing organizations understand that employee engagement is a force that drives business outcomes. Research shows that engaged employees are more productive employees. They are more profitable, more customer-focused, safer, and more likely to withstand temptations to leave the organization.
Why is Talent Management Becoming Such a Critical Issue?
- Whitepaper
- November 26, 2009
- Engagement
Organizations have been talking about the connection between great employees and superior organizational performance for decades. So what is now driving the current emphasis on Talent Management as a strategic business process?
EMPLOYEE ENGAGEMENT MODEL FOR THE MULTI-FAMILY RENTAL HOUSING INDUSTRY
- Whitepaper
- November 26, 2009
- Engagement
The multi-family apartment rental housing industry has faced numerous challenges in the past decade. Research indicates that employees are disengaged and this disengagement is affecting resident satisfaction and having a negative financial impact on this sector of the housing industry (Miller, 2005; CEL & Associates, 2008).
Employee Partnership
- Whitepaper
- November 26, 2009
- Engagement
As health care becomes more consumer-driven and financial pressures increase, one of the most powerful strategies is to find business partners who will align themselves with your mission and contribute to its success in return for certain rewards.
The Value and ROI of Employee Recognition
- Whitepaper
- November 26, 2009
- ROI
Today’s economic challenges require organizations to find new ways to both reward top performers and to motivate all workers to improve performance and maintain or increase business value—and they need to do both as cost-effectively as possible.
From Engagement to Work Passion
- Whitepaper
- November 26, 2009
- Engagement, ROI
Maximizing the productivity and profitability of organizational workforces continues to be a key focus for organizations. In light of this, since 2006, The Ken Blanchard Companies® has been exploring the relationships between leadership, employee satisfaction, customer satisfaction, and organizational performance.
A New Framework of Employee Engagement
- Whitepaper
- November 26, 2009
- Engagement
In a world that is changing both in terms of the global nature of work and the diversity of the workforce, engaged employees may be a key to competitive advantage. Companies that understand the conditions that enhance employee engagement will have accomplished something that competitors will find very difficult to imitate
ENGAGING THE NEW INFLUENCERS
- Whitepaper
- November 26, 2009
- Engagement
Media is changing profoundly. There is a shrinking news hole as reporters are laid off because of the decline in ad revenues. Media is incorporating reader feedback and discussion, short-form video, and news aggregation.
Rewarding Knowledge Worker Productivity Beyond the Corner Office
- Whitepaper
- November 26, 2009
- Engagement
Much has been said and written about knowledge worker productivity since Peter Drucker coined the term at least three decades ago. While almost everyone has accepted the importance of knowledge workers, very few agree on how to measure what they do.
Employee Communications: A Roadmap for Moving from Communications to Engagement
- Whitepaper
- November 26, 2009
- Engagement
The realities of today’s economy and today’s workplace have helped shatter the old dynamic between employers and employees. Healthcare costs continue to rise. Major corporations have made outsourcing and contingent labor central features of their staffing plans.
FOSTERING EMPLOYEE ENGAGEMENT: A CRITICAL COMPETENCY FOR HOSPITALITY INDUSTRY MANAGERS
- Whitepaper
- November 26, 2009
- Engagement
This conceptual paper explores the need for enterprises in the hospitality industry to have managers who are not only adept at the technical competencies required of them, but have significant capability in people management: more specifically, the ability to foster employee engagement.
Employee satisfaction
- Whitepaper
- November 26, 2009
- Engagement
As businesses grow in size and revenue, they face the inevitable challenge of breakdowns in communication – between departments and between managers and employees. The lack of consistent communication creates a “silo effect” between departments, and creates formidable stratification between managers and their team members.
Voice of the Employees
- Whitepaper
- November 26, 2009
- Engagement
Organizations regularly survey their employees to better assess the state of the employer/employee relationship. Employee research is important. It is used to set the priorities and the agenda for organizational development and change ‐‐ usually with HR taking the lead role and some degree of accountability for improvement.
Employee Work Engagement: Best Practices for Employers
- Whitepaper
- November 26, 2009
- Engagement
Employers recognize that business success depends on the human capital that drives and supports company objectives.1 But what happens when the individuals who comprise the human capital – employees – aren’t meaningfully engaged in their work?
Engagement
- Whitepaper
- November 26, 2009
- Engagement
Engagement is frequently defined as “…creating experiences that connect with people on an emotional level, deepen organizational and brand relationships, heighten levels of enthusiasm, and potentially prompt positive actions. Incorporating the concept of engagement helps shift the focus to where it needs to be --- away from just tactics and more toward building a relationship strategy that’s directly linked to business outcomes.
Employee Engagement White Paper
- Whitepaper
- November 26, 2009
- Engagement
Establishing and strengthening emotional bonds between the organization and employees is not a new concept by any means. It goes without saying, today’s marketplace is extremely competitive. Strategic advantages that set one organization apart from another are hard to come by.
Beyond Satisfaction: Engaging Employees to Retain Customers
- Whitepaper
- November 26, 2009
- ROI
Employee engagement is a critical issue for organisations today. At the core, engagement is all about connecting the needs, priorities, and goals of the individuals with what will drive bussiness results
A More Accurate Return-On- Investment Diagnosis: Why Healthcare Organizations Are Adopting an ROI Culture
- Whitepaper
- November 26, 2009
- ROI
Healthcare organizations and the physicians they support are vital to the well-being of the human race, yet, when it comes to the balance sheet, many of these entities are facing real emergencies of their own.
TRIPLE CREEK’S EMPLOYEE ENGAGEMENT RESEARCH
- Whitepaper
- November 26, 2009
- Engagement
Employee engagement remains a critical concern for organizations. New research conducted by Triple Creek Associates in early 2007 establishes a clear link between mentoring and the eight themes that impact employee engagement.
Small Business Benefits: Cost-Effective Strategies for Maximizing ROI
- Whitepaper
- November 26, 2009
- ROI
There’s little doubt that small businesses are a key driver of economic growth. According to the U.S. Census Bureau, 99% of all American companies have fewer than 500 employees, and over half of all American employees work for a small business.1 Historically, small businesses have created approximately 70% of the economy’s new jobs, with U.S. entrepreneurs consistently developing new ideas, products and services that require a motivated and productive workforce.
Human Capital Strategy: Re-Engagement
- Whitepaper
- November 26, 2009
- ROI
Studies have shown that engaged employees are more likely than average/disengaged employees to:
- Be more productive and efficient
- Have higher customer satisfaction scores
- Have a lower turnover rate
- Result in better financial
Are Disengaged Employees Hurting Your Customer Bottom Line?
- Whitepaper
- November 26, 2009
- ROI
Every year, companies lose over $350 Billion due to employee disengagement: lost productivity, increased absenteeism and damaged customer satisfaction. But how to address the problem has always been unclear.
ROI-based Analysis of Employee Wellness Programs
- Whitepaper
- November 26, 2009
- ROI
The cost of health care to the bottom line of a large majority of corporations in America has clearly reached a pinnacle. The outdated model of focusing resources exclusively on treating those who are already sick or disabled can no longer be supported in an era of shrinking margins, global outsourcing and the rapidly escalating cost of treatment.
Employee Engagement - Whats your Engagement ratio?
- Whitepaper
- November 26, 2009
- Results Measurement
The world’s top-performing organizations understand that employee engagement is a force that drives business outcomes. Research shows that engaged employees are more productive employees. They are more profitable, more customer-focused, safer, and more likely to withstand temptations to leave the organization. In the best organizations, employee engagement transcends a human resources initiative — it is the way they do business.
Gaining Employee Commitment in Tough Times
- Whitepaper
- November 26, 2009
- ROI
How can leaders tap the full potential of employees to improve the performance of their R&D pipeline without generating more stress for those already under pressure to deliver?
Are You Aimlessly Engaging Employees?
- Whitepaper
- November 26, 2009
- Engagement
Studies show that engaged are over 40% more productive and effective than their unengaged counterparts. At the same time a whopping 70% of the workforce is at best complacent and at worst actively disengaged.
HR Analytics: Gaining Insights for the Upturn
- Whitepaper
- November 26, 2009
- Engagement
Most enterprises have accumulated a surfeit of workforce data. Only leading-edge companies, however, are making extensive use of data to drive human capital management (HCM) decisions the way most companies use financial and marketing data to make strategic business decisions. Especially now, these leading-edge companies are making fact-based workforce planning decisions that will help them survive the current recession and position them to quickly ramp up workforce additions when the downturn ends.
CULTURE IS THE KEY
- Whitepaper
- November 26, 2009
- Engagement
Most businesses have left behind the entrepreneurial 1980s and bottom line focused 90s to find the only way left to add real value is with their human resources, Business gurus and CEOs now realise that the potential of organisations lies in the people, and that employees are the ones who are going to innovate, develop and deliver the sustainable value.
Engaging and Enabling Employees for Company Success
- Whitepaper
- November 26, 2009
- ROI
Retaining top talent is a key concern in good times and bad, given the importance of these employees to a company’s success and competitive edge. Unfortunately, many organizations rely too heavily on compensation as the answer- a risky endeavour as dissatisfaction with pay is generally not what leads employees to begin exploring alternatives, although the prospect of better compensation elsewhere may solidify the decision to leave.
The Importance of Incentives in Times of Economic Downturn
- Whitepaper
- November 26, 2009
- Incentives
Your customers aren’t spending like they used to. Your sales force isn’t selling like it used to. Production and sales are slipping as well. Welcome to the economic downturn you hoped would never come. Now that the slowdown is really here, there is no sense waiting for any of our global economic advisors to make the problem go away. Your company needs to cut costs and grow revenues. You need a good incentive program.
Engaged, Loyal Employees Create Engaged, Loyal Members
- Whitepaper
- November 26, 2009
- Engagement, ROI
The way we defined a Collaborative –Thirteen financial services executives working together to design a new customer experience
Employee Work Engagement: Best Best Best Practices for Employers
- Whitepaper
- November 26, 2009
- Engagement
Employers recognize that business success depends on the human capital that drives and supports company objectives.1 But what happens when the individuals who comprise the human capital – employees – aren’t meaningfully engaged in their work? Research studies in the last decade show that only about one in every five workers is highly engaged.2
How to Produce Highly Motivated and Engaged Employees In The Face of Today’s “What’s In It For Me?” Workforce
- Whitepaper
- November 26, 2009
- Engagement
This is an extremely challenging business environment so employers are motivated in their efforts to have employees focused on achieving organizational goals. They want renewed efforts on greater productivity and customer retention that will produce a competitive and profitable company.
WHY AREN’T MY EMPLOYEES MORE ENGAGED?
- Whitepaper
- November 26, 2009
- Engagement
MSA HR Capital has studied management alignment throughout thirty years of research and data collection with thousands of healthcare employees and leaders. In our consulting projects, we have seen that high-performing organizations share these two important traits: their leaders demonstrate their support for the organization’s direction, and a majority of their employees engage with its vision.
Listen up! The Talent Dialogue approach to employee engagement
- Whitepaper
- November 26, 2009
- Engagement
For many organizations today, the importance of managing talent is no longer an abstraction – it’s an all too pressing reality. Even in the current economy, business leaders are searching for solutions that can help them continue to attract, retain, and engage key talent in an increasingly competitive environment. But though it can be tempting to jump right in and start fi xing things, it’s essential to fi rst develop a foundation of facts that can help you put the right elements together in a winning combination.
Retaining Employees by Sticking to the Basics
- Whitepaper
- November 26, 2009
- Engagement
The cost of unwanted turnover can be tremendous—not only in terms of the explicit costs to source, recruit and select replacements, but also in terms of lost productivity and opportunities. Data from the Open Standards Benchmarking Collaborative’s human capital management database shows that the explicit costs are approximately $6,000 per new hire.
Topic: understanding performance drivers through the use of non-financial measurements
- Whitepaper
- November 26, 2009
- Results Measurement
The need for financial metrics to measure and report financial returns is not disputed. Financial measures have been the primary if not the sole window boards and executives have traditionally had into the health of an organisation.
Employee Engagement Business Case
- Whitepaper
- November 22, 2009
- ROI
This document is a module from the People & Culture training course on Strategic Employee Engagement. The purpose of this module is to provide a structure for the preparation of an outline business case (OBC) to support the introduction of an employee engagement programme. The intention of the OBC is to begin the quantification of the impact of an engagement strategy as a whole. The business case is a quantification of the promise of employee engagement.
Real Incentives + Real Rewards = Real Solutions & Real Reform
- Whitepaper
- November 12, 2009
- Incentives, Rewards
This is a responsible “Plan” to achieve affordable universal health insurance coverage while preserving free markets, capitalism, and most importantly, the greatest health care system in the world.
Towers Perrin's Global Workforce Study - 2007/2008
- Whitepaper
- November 9, 2009
- Employees, Engagement, Results Measurement
People are more than ever a source of critical skill and knowledge, as well as sustainable competitive advantage. And, based on views of close to 90,000 workers in 18 countries around the world, people want to invest their skills and knowledge on behalf of their employers. Yet few organizations are fully tapping that source and achieving the results that come through full investment of the workforce. Why that’s so, and what employers can do to begin to change this reality, is what his report is all about.
The Value and ROI in Employee Recognition
- Whitepaper
- October 28, 2009
- Employees, ROI, Recognition
Linking recognition to improved job performance and increased business value. The current state and future needs. Published by the Incentive Research Foundation
The PMA/Northwestern University ROI of Integrated Marketing Research Project
- Whitepaper
- October 28, 2009
- ROI
This study, conducted by Frank Mulhern on behalf of the Promotion Marketing Association with the support of the Forum, identified key challenges facing organizations attempting to fully integrate external and internal marketing. Published by: The PMA/Northwestern University
Taxation of Employee Achievement Awards
Section 274(j) of the Internal Revenue Code contains specific rules on the tax treatment of “employee achievement awards.” As a general rule, the employer cannot deduct employee achievement awards, unless they meet certain criteria. Published by: National Association for Employee Recognition
Tax Considerations for Incentive Programs
- Whitepaper
- October 28, 2009
- Incentives
The federal income tax considerations for incentive programs are often overlooked. While it is difficult to give technical tax advice that would apply equally to all incentive programs, following certain general income tax principles can make an incentive program more successful and avoid unpleasant surprises. Published by: National Association for Employee Recognition
Post-Hoc Measurement and Outcome-Based Measures - Measuring the ROI of Sales Incentive Programs
- Whitepaper
- October 28, 2009
- Incentives, ROI, Results Measurement
This paper summarizes two basic ROI measurement methodologies using case studies from companies that have implemented measurable sales incentive programs in the past, and offers insights into understanding the data requirements relative to these two methodologies. It explains that Post-Hoc Measurement is essentially the use of field experimentation using historical data, while Outcome-Based Measures considers such areas as accounts receivable and inventory levels that can be affected by sales improvements. Published by: Incentive Research Foundation
Measuring the ROI of Sales Incentive Programs
- Whitepaper
- October 28, 2009
- Incentives, ROI, Results Measurement
This report presents a series of cases involving companies that implemented sales incentive programs. It makes a case for the use of post-hoc or post-program measurement of ROI to demonstrate the impact of the programs on sales performance.
Incentives, Motivation, & Workplace Performance
- Whitepaper
- October 28, 2009
- Employees, Engagement, Incentives
A summary of research by the ISPI (International Society of Performance Improvement) on the impact of incentive programs and the essential implementation steps necessary for success. Shows how helpful incentive and motivation programs can be in terms of engaging employees and improving performance.
Federation Study 2003: Incentive Federation Survey of Motivation and Incentive Applications
- Whitepaper
- October 28, 2009
- Employees, Incentives, Rewards
The Incentive Federation Inc. has commissioned a survey involving current users of merchandise and travel items for motivational applications. The Center for Concept Development (CCD) was asked to analyze the data collected in this survey and to prepare this report on the survey findings.
People Performance Management: A roadmap for integrated internal/external marketing
- Whitepaper
- October 28, 2009
- Employees, Engagement, Results Measurement
A White Paper based on the First Executive Think Tank of Northwestern University's Forum for People Performance Management & Measurement.
How to Make the Shift to a PPMM Strategy
- Whitepaper
- October 28, 2009
- Employees, Engagement
This white paper defines the shared central characteristics of organizations that successfully make the shift to a PPMM strategy by integrating their internal and external marketing efforts.
The ROI of Integrated Marketing
This white paper highlights four (4) key areas that impact organizational adoption of integrated marketing and motivate employees to think and cooperate beyond their functional silos.
The Economics of Humanity in Business
- Whitepaper
- October 28, 2009
- Employees, Engagement
This white paper is a summary of a 45-page report entitled Pulling Together: The Increased Role and Impact of People in Organizations by Frank Mulhern, co-founder of the Forum for People Performance Management and Measurement, and Professor of Integrated Marketing Communications and Associate Dean for Research at the Medill School, Northwestern University.
The Benefits of Tangible Non-Monetary Incentives
- Whitepaper
- October 28, 2009
- Employees, Incentives
Four psychological processes tip the scales in favor of tangible, non-cash incentives.
The Birth of a Needed New Profession: People Performance Management
- Whitepaper
- October 28, 2009
- Employees, Engagement
Northwestern University announces the formation of the Forum for People Performance Management and Measurement, a unit in the Integrated Marketing Communications Department of the Medill School of Journalism.
At Last, A Real Way to Measure ROI
- Whitepaper
- October 28, 2009
- Incentives, ROI, Results Measurement
SITE Foundation study designed to determine which aspects of selling respond to incentive travel and how that response can be measured.
Seven Steps to Performance Through People
- Whitepaper
- October 28, 2009
- Employees, Engagement, Incentives
An overview of the essential elements involved with performance improvement strategies, published by the Incentive Performance Center.
Performance Solutions
- Whitepaper
- October 28, 2009
- Employees, Engagement
A brief overview of People Performance Management.
The Economic Case for People Performance Management and Measurement
- Whitepaper
- October 28, 2009
- Employees, Engagement, Results Measurement
Employee Life Time Value: The Critical Companion To Customer Life Time Value
- Whitepaper
- October 28, 2009
Among other valuable insights, the white paper explains how to view Employee Life Time Value (ELTV) through a Critical Companion To Customer Life Time Value (CLTV) lens via seven key constructs.
Exploring The Building Blocks Of Employee Lifetime Value (ELTV)
- Whitepaper
- October 28, 2009
The Workforce Model Every Organization Should Use
- Whitepaper
- October 28, 2009
Businesses regularly measure cash flow, revenue, market capitalization, growth and profitability. Now, human capital can be added to the list of regularly measured variables.
Employee Lifetime Value: “The People Impact” On Financial Success
- Whitepaper
- October 27, 2009
This document examines properties shared by Employee Lifetime Value and Customer Lifetime Value, which are explored in further detail in a 45-page research report entitled “Employee Lifetime Value: Measuring the Long-Term Financial Contribution of Employees.”
The Relationship Between Employee Satisfaction And Hospital Patient Experiences
- Whitepaper
- October 27, 2009
This document examines the vital link in the hospital industry between employee satisfaction and the satisfaction and quality of patient care, based on extensive research conducted at a major New York City hospital. The findings are contained in further detail in a 31-page research report of the same title.
Economics of Engagement
- Whitepaper
- October 27, 2009
In today’s economic environment, employers are struggling to find every advantage possible to thrive, grow or simply to stay in business. For most US based organizations payroll represents the largest expense. Advantages therefore, come first and foremost through better talent management. "Those organizations that invest more in talent management significantly out perform their competition across every measure of business - including earnings per share, gross profit margin and market capitalization per employee." Harvard Business Review, 2007.





