Although many executives view employee engagement as important to the success of their companies, an ASTD–Dale Carnegie Training–i4cp learning and employee engagement study finds that only one-third of their employees are engaged.
Engaging employees as part of the solution, not part of the problem, can make a big difference in customer service training. By focusing on employee emotions, one organization was able to overcome some critical challenges.
Bleak business times can rattle even the most engaged workforce. Spending cuts, rumors, and workforce reductions can easily create a climate of fear and distrust, threatening productivity. But there are steps you can take to fend off negativity. This Podcast will explore ways to maintain and even enhance employee engagement in tough times.