This video discusses what SLAs are, when to use them, how to plan and develop an SLA and how to align SLAs to organizational goals.
Performance Management: 7 Steps to Develop and Implement SLAs (part 1 of 2)
This video discusses what SLAs are, when to use them, how to plan and develop an SLA and how to align SLAs to organizational goals.
Performance Management: 7 Steps to Develop and Implement SLAs (part 1 of 2)
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